Viviana Nieto
Chicago,IL
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
9
9
years of professional experience
Work History
Application Support Specialist
Enova International
06.2023 - Current
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Managed on average 200 outbound calls per day, while also managing emails to customers.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
Life Insurance Sales Agent
American Income Life Insurance Company
03.2023 - 07.2023
- Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
- Collaborated with colleagues to develop effective sales strategies and achieve team goals.
Events Coordinator
Whirlyball
04.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Highest rank in sales associates averaging 5 events per week.
Waitress
Parlor Pizza Bar
10.2018 - 02.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service. Averaging 70+ seating chart.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Front Desk Administrator
LA Fitness
01.2018 - 02.2019
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Administrative Assistant
Sudler Property Management
06.2017 - 11.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Manager / Training Manager
Lickity Split
10.2016 - 11.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager / Waitress / Bartender
Rojo Gusano
04.2015 - 02.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Real Estate License - Real Estate
Kaplan Real Estate Education
Remote 05.2024
Bachelors - Marketing & Communications
DePaul University
Chicago, ILAssociate of Arts -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.2018
Skills
- Excellent Customer Support
- Organizational Awareness
- Public Speaking
- Scripting Languages
- Complaint Resolution
- Cultural Sensitivity
- Relationship Building
- Effective Communication
Accomplishments
- Conversion rate of 97% in confirmed events
- Top Sales Associate in multiple roles for consecutive years
- Promoted to Assistant Manager within two months
Languages
Spanish
Professional Working
Timeline
Application Support Specialist
Enova International
06.2023 - Current
Life Insurance Sales Agent
American Income Life Insurance Company
03.2023 - 07.2023
Events Coordinator
Whirlyball
04.2022 - 02.2023
Waitress
Parlor Pizza Bar
10.2018 - 02.2022
Front Desk Administrator
LA Fitness
01.2018 - 02.2019
Administrative Assistant
Sudler Property Management
06.2017 - 11.2018
Assistant Manager / Training Manager
Lickity Split
10.2016 - 11.2017
Assistant Manager / Waitress / Bartender
Rojo Gusano
04.2015 - 02.2017
Real Estate License - Real Estate
Kaplan Real Estate Education
Bachelors - Marketing & Communications
DePaul University
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College
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