Viviana Nunez
Sebring,FL
Summary
Proactive, hardworking and highly successful sales and marketing leader offering expertise in partnership, channel and strategy development to drive substantial revenue increases for clothing and restaurant businesses. Tenacious producer with demonstrated record of success in exceeding revenue targets by leveraging market knowledge and natural communication skills to build long-lasting, profitable connections. Skilled in project management, collateral development and organizational problem-solving.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Marketing and Sales Manager
Willow Lane Clothing
Sebring, FL
09.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and sales growth.
- Created marketing campaigns to promote products, services, and brand awareness.
- Analyzed market trends to identify new opportunities for product development and expansion into new markets.
- Conducted market research to inform pricing strategy decisions.
- Created content such as press releases, website copy, blog posts, social media posts, email campaigns.
- Designed promotional materials such as flyers, brochures, catalogs, advertisements.
- Established relationships with industry influencers in order to drive brand visibility online.
- Monitored competitor activity in order to gain a competitive edge over them.
- Evaluated performance metrics across multiple channels including organic search traffic, paid ad campaigns and social media engagement.
- Identified areas of improvement within existing processes and worked closely with IT department in implementing necessary changes.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Manager of Operations
Havana Bakery & Restraurant
Sebring, FL
01.2021 - 12.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Science - Sales And Marketing
Aprende Institute
Miami, FLSkills
- Sales Presentations
- Advertising Campaigns
- Search Engine Optimization
- Product Launches
- Marketing Analytics
- Brand-Building Strategies
- Team Leadership
- Rapport and Relationship Building
- Social Media Management
- Operations Management
- Menu Development
- Staff Management
- Restaurant Operations Management
- Schedule Coordination
- Customer Engagement
- Complaint Resolution
- Adaptable
- Food Service Background
- Stable Work History
- Employee Retention
- Team Management
- Conflict Resolution Techniques
- Supervisory Skills
- Catering Coordination
- Customer-Oriented
- Full Service Restaurant Background
Languages
English
Professional
spanish
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Marketing and Sales Manager
Willow Lane Clothing
09.2023 - Current
Manager of Operations
Havana Bakery & Restraurant
01.2021 - 12.2023
Associate of Science - Sales And Marketing
Aprende Institute
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