VIVIANA NUNEZ ACEVEDO
Fresno,TX
Summary
Dynamic leader with proven expertise in staff development and sales techniques honed at J HERNANDEZ INSURANCE. Excelled in project management and lead generation, driving teams to surpass sales goals by 5% and significantly enhance customer satisfaction. Skilled in marketing, fostering a culture of continuous improvement and loss prevention to maximize performance and profitability. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Kemper life insurance
Houston, TX
11.2023 - Current
- Provided ongoing support and advice to clients regarding policy adjustments and updates.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Participated in professional development opportunities to enhance insurance knowledge and sales skills.
- Analyzed clients' financial situations to propose solutions that align with their long-term goals.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Calculated premiums and established payment methods.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Nurtured relationships with potential clients through regular communication and engagement.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Pursued continued professional development through insurance workshops, course and webinars.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Created reports on sales activities, customer feedback, and other relevant data.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Prepared and delivered presentations on life insurance products to groups and individuals.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
Realtor
Fathom Realty LLC
Katy, TX
06.2022 - Current
- Monitored changes in local markets that could affect the value of listed properties.
- Presented properties to potential buyers and addressed questions.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Promoted active listings through social media marketing, open houses and newsletters.
- Generated leads through networking activities, cold calling prospects, referrals.
- Prepared newly purchased homes for clients prior to arrival.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Answered inquiries from potential buyers regarding features of property listings.
- Scheduled and attended weekly appointments with clients.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Accompanied buyers during property inspections.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Identified potential buyers through cold calling.
- Conducted open houses and showings of properties to prospective buyers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Generated list of properties to meet specific client needs.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
Owner
Protect Insurance Agency LLC
Stafford, TX
08.2021 - Current
- Managed requests from customers to make changes to existing policies.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Researched and analyzed market trends in order to offer competitive prices to clients.
- Reviewed client portfolios and provided recommendations on how to reduce risk exposure.
- Worked closely with underwriters to ensure timely issuance of policies.
- Developed and maintained relationships with clients to identify their insurance needs.
- Assisted customers in filing claims when necessary.
- Provided guidance on compliance issues related to state and federal regulations governing commercial insurance brokers.
- Developed appropriate quotes based on risk information.
- Processed applications for new and renewal business policies.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Maintained accurate records of all transactions with clients and insurers.
- Analyzed financial statements of potential clients prior to offering them a policy.
- Monitored industry developments related to commercial insurance products.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Worked with insurance carriers to solve problems with coverage and payments.
- Responded promptly to customer inquiries regarding their current coverage or changes they want to make.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Sought out new clients and developed clientele by networking to find new customers.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Made appointments with potential clients to discuss products.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Created proposals for potential clients outlining the benefits of various commercial policies.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Listened to customer needs to identify and recommend best products and services.
- Pursued continued professional development through insurance workshops, course and webinars.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Served as a resource for colleagues who were unfamiliar with certain aspects of auto insurance products.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Followed up regularly with customers regarding their policies or any outstanding issues they may have had.
- Upsold products to policyholders and potential new clients.
- Assessed customer needs and provided appropriate insurance solutions.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Attended industry events such as conferences or seminars to stay abreast of trends in the field.
- Maintained records of all notarial acts performed.
- Asked signers about validity of information contained in documents.
- Contacted customers regarding missing or incomplete information on legal documents.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Maintained accurate records of all client transactions and filings.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Used tax form instructions and tables to complete tax forms.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Manager
J HERNANDEZ INSURANCE
HOUSTON, TX
08.2018 - 11.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Facilitated month-end journal entries, account reconciliation and invoicing using zylynx management.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Completed daily sales reports and analyzed metrics to identify trends.
- Set challenging yet attainable goals to encourage continuous staff development.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Sales Associate
STUDIO 24 COSMETICS
Pasadena, TX
10.2016 - 08.2018
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Processed orders through company system and coordinated product deliveries.
- Prepared cash deposits up to $3500 with zero discrepancies.
- Surpassed daily sales goals 5% by cross-selling products and promoting additional products.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Assistant Store Manager
Burger King
HOUSTON, TX
04.2014 - 10.2016
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Conducted analysis to address productivity and improve employee morale.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Sales Representative
PYRAMID BEAUTY SUPPLY
HOUSTON, TX
08.2010 - 03.2014
- Improved overall customer purchasing experiences to promote steady revenue.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
Education
High School Diploma -
MERIDIAN ACADEMY
Houston, TXSkills
- Staff development
- Sales Techniques
- Marketing
- Project Coordination
- Lead generation
- Policy management expertise
- Insurance sales strategy
- Referral management
- Policy customization
- Cold calling
- Negotiation tactics
- Upselling strategies
- Policy management
- Building relationships
- Client service
- New agent training
- Email marketing
- Cross-Selling Strategies
- Strong interpersonal skills
- Team training and development
- Social media proficiency
- Insurance policy sales
- Needs assessment
- Appointment scheduling
- Continuing education
- Lead prospecting
- Client retention
- Client relationship management
- Marketing initiatives
- Policy reinstatement approvals
- Financial planning
- Insurance sales expertise
- Client education
- Client account management
- Insurance product expertise
Languages
English
Professional
Spanish
Professional
Certification
- Property & Casualty License - 2020
- Life Agent License - 2018
- Public Notary, Notary Association - 2019
- Certified Title Transfer Processor , Protect Insurance Agency LLC - 2021
Timeline
Life Insurance Agent
Kemper life insurance
11.2023 - Current
Realtor
Fathom Realty LLC
06.2022 - Current
Owner
Protect Insurance Agency LLC
08.2021 - Current
Manager
J HERNANDEZ INSURANCE
08.2018 - 11.2021
Sales Associate
STUDIO 24 COSMETICS
10.2016 - 08.2018
Assistant Store Manager
Burger King
04.2014 - 10.2016
Sales Representative
PYRAMID BEAUTY SUPPLY
08.2010 - 03.2014
High School Diploma -
MERIDIAN ACADEMY
- Property & Casualty License - 2020
- Life Agent License - 2018
- Public Notary, Notary Association - 2019
- Certified Title Transfer Processor , Protect Insurance Agency LLC - 2021
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