Summary
Work History
Education
Skills
Languages
Timeline
Generic

Viviana Ordaz

Las Cruces,NM

Summary

Dynamic Esthetician with extensive experience at Glitz School of Cosmetology, specializing in advanced facial treatments and client relationship management. Proven ability to enhance client satisfaction through personalized skincare consultations and exceptional customer service, leading to increased client retention. Skilled in sanitation protocols and waxing techniques, ensuring a safe and comfortable environment.

Work History

Esthetician

Glitz School Of Cosmetology
10.2024 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Welcomed clients arriving for appointments.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
  • Explained benefits of skin care products to clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Performed consultations for patients before scheduling treatments.

Education

Highschool -

Las Montañans Highschool
Las Cruces, NM

Skills

  • Facial treatments
  • Skincare consultations
  • Retail product recommendations
  • Waxing techniques
  • Client relationship management
  • Customer service
  • Sanitation protocols
  • Product knowledge
  • Attention to detail
  • Effective communication

Languages

Spanish
Professional Working

Timeline

Esthetician

Glitz School Of Cosmetology
10.2024 - Current

Highschool -

Las Montañans Highschool
Viviana Ordaz