Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viviana Palacios

Reseda,CA

Summary

An honest, reliable, motivated, and friendly team player with experience in exceeding customer expectations. I am known for being great with time management, and have managerial experience. I am always up for challenges and different tasks. I love always being productive and busy to occupy my time. I am a quick learner with lots of experience and like to expand my knowledge.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

7
7
years of professional experience

Work History

Receptionist, Lead Sales associate, and Social Media Team

The Flower Factory
12.2022 - Current
  • Working at the Flower Factory, I've honed my skills in customer interaction and sales, specializing in the art of creating personalized floral arrangements that transform into cherished moments for customers and their loved ones. A key aspect of my role involves directly assisting our Spanish-speaking clientele, ensuring clear communication and a comfortable experience. Additionally, I serve as the event coordinator, bringing creative visions to life for various occasions. Beyond these responsibilities, I've actively contributed to the company's growth by leveraging social media to broaden our clientele. This role has also provided valuable hands-on experience in various computer applications, including Excel, Google Docs, email correspondence, and managing international orders and service provisions through FTD.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Organized, maintained and updated information in computer databases.
  • Compiled information from files and research to satisfy information requests.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed and maintained knowledge of current sales and promotions.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Achieved or exceeded company-defined sales quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Host, Takeout, & Serving

Outback Steakhouse
02.2022 - 07.2022
  • As a host I would seat guests towards their accommodations, and help them get reservations and make sure guests feel comfortable.
  • Along with keeping sections organized, and taking orders to complete the job.
  • During my experience with Take-out I was able to specify any and all needs the customers had, to have the same experience at home as if they were dining in.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier

Victoria’s Secret
08.2021 - 04.2022
  • As a cashier I am responsible for all transactions.
  • With every transaction I am able to get more in the bag and make sure they are satisfied with what they’re leaving with.
  • If I open I know how to open and close all registers and make the closing deposits.
  • I make sure to keep things in my area clean especially when it comes to COVID guidelines.
  • I always exceed to make sure the customer is happy with their experience in the store.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Host, and To-Go

Olive Garden
03.2021 - 07.2021
  • Greeting customers and giving them accurate wait times.
  • Was able to become lead host after a week.
  • While short staffed I was able to pick tables up, or even help clear them out.
  • Helped assist many spanish speaking customers
  • Took orders, and packaged them with the proper utensils and step by step was able to exceed customers expectations.
  • When I was a host, I was able to run food to tables or start tables off with drinks and appetizers.
  • Met and exceeded managers expectations and moved up in less than a month.
  • Helped customers with big or difficult orders when they had preference to what they wanted whether it was an allergy or something they didn’t prefer.

Shift lead

Jamba Juice
11.2019 - 03.2021
  • Serve Customers over the phone or in person
  • Made drinks, smoothies, and Food.
  • Helped customers with allergies
  • Operate Cash Register
  • Greet Customers
  • Assisted with Detail cleaning
  • Trained as a General Manager before becoming a shift lead
  • Bank runs
  • Assisted lots of Spanish speaking customers.
  • Detail cleaning
  • COVID safety procedures
  • Making sure customers always left satisfied with what they ordered.

Intern as a Medical Assistant (Temp)

Dr. Crispina Chen Pediatric Clinic
10.2018 - 06.2019
  • Cleaned and prepared rooms for patients
  • Assisted with physicals
  • Assisted with Injections
  • Called clinics to make Prescriptions
  • Filed patient's medical records

Education

Hs Diploma -

Mountain View High School
El Monte, CA
06.2019

RN - Nursing

Pierce College
Woodland Hills, CA
04.2025

ROP - undefined

El Monte High School
El Monte, CA
03.2019

Skills

  • Hardworking
  • Honest
  • Reliable
  • On time
  • Organized
  • Fast Learner
  • Motivative
  • Team player
  • Great customer service
  • Multitasker
  • Strong communicator
  • POS System
  • Social Media
  • Bilingual
  • Excel
  • Emails
  • Phone operations
  • Vender Communication skills
  • File & Record-keeping organization
  • Proficient with all administration tasks
  • Scheduling
  • Technical support
  • Mail distribution
  • Office administration
  • Appointment scheduling
  • Administrative support
  • Phone etiquette
  • Professional and polished presentation
  • Organization skills

Languages

Spanish
Full Professional

Timeline

Receptionist, Lead Sales associate, and Social Media Team

The Flower Factory
12.2022 - Current

Host, Takeout, & Serving

Outback Steakhouse
02.2022 - 07.2022

Cashier

Victoria’s Secret
08.2021 - 04.2022

Host, and To-Go

Olive Garden
03.2021 - 07.2021

Shift lead

Jamba Juice
11.2019 - 03.2021

Intern as a Medical Assistant (Temp)

Dr. Crispina Chen Pediatric Clinic
10.2018 - 06.2019

RN - Nursing

Pierce College

ROP - undefined

El Monte High School

Hs Diploma -

Mountain View High School

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Viviana Palacios