Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Paredes

Viviana Paredes

Hialeah,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

25
25
years of professional experience

Work History

SALES ASSOCIATE

FL FLORIDA PLUMBING
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Effectively communicated promotions and new product releases to customers via email newsletters or social media channels, driving increased interest in store offerings.
  • Regularly reviewed individual performance metrics with colleagues, identifying areas for improvement and creating action plans to achieve growth.
  • Maintained up-to-date knowledge on industry trends and competitor activity, informing sales strategies and keeping store offerings relevant.
  • Participated in trade shows and industry events to showcase company products, generating leads that resulted in increased sales revenue.
  • Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
  • Collaborated with store management to develop effective merchandising strategies that showcased popular plumbing items.
  • Conducted in-depth product training sessions for team members to ensure a high level of expertise among all associates.
  • Exceeded sales targets through consistent follow-up with customers and providing expert knowledge on plumbing supplies.
  • Cultivated a positive work environment through open communication channels within the team, fostering collaboration towards shared goals.
  • Conducted market research to identify customer needs and preferences.
  • Recognized as a top-performing sales associate, consistently achieving and exceeding assigned targets while maintaining high customer satisfaction ratings.
  • Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
  • Built lasting client relationships through effective communication and prompt issue resolution talents.
  • Answered questions from customers regarding plumbing materials and products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended plumbing products that would fulfill customer requirements.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Sales Associate

Maison co
03.2022 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Front Desk Receptionist

IKSTUDIO
12.2021 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Front Desk Receptionist

Dangond Pediatrics
06.2021 - 11.2021
  • Managed all front-office activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, billing and collections, office administration, and customer service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Clinical Research Coordinator

Front Desk Coord
01.2021 - 06.2021
  • Coordinated and executed patient scheduling.

Sales Manager

Jinox Architectural Hardware
07.2019 - 06.2021
  • Worked aggressively to achieve monthly sales goals.

Owner of Company

Vpm Associates
03.2011 - 06.2017
  • Developed team communications and information for meetings.

Education

BBA in Business Administration -

Universidad Del Atlántico
01.2006

Skills

  • English Proficiency
  • Spanish Native (10 years)
  • Word and Power Point Proficiency (2 years)
  • Shopify and Magento Front and Back End Proficiency (5 years)
  • Amazon Seller Back End Proficiency
  • Clinical Research
  • Medical Scheduling
  • Records Management
  • WordPress
  • Data Collection
  • Excel Proficiency (2 years)
  • Microsoft office (10 years)
  • QuickBooks Proficiency (3 years)
  • Customer service
  • Negotiation
  • Data collection
  • Sales
  • Retail sales
  • Magento
  • Front desk
  • Presentation skills
  • Sales management
  • Communication skills
  • Customer Service
  • Teamwork and Collaboration

Timeline

SALES ASSOCIATE

FL FLORIDA PLUMBING
10.2023 - Current

Retail Sales Associate

Maison co
03.2022 - 09.2023

Front Desk Receptionist

IKSTUDIO
12.2021 - 03.2022

Front Desk Receptionist

Dangond Pediatrics
06.2021 - 11.2021

Clinical Research Coordinator

Front Desk Coord
01.2021 - 06.2021

Sales Manager

Jinox Architectural Hardware
07.2019 - 06.2021

Owner of Company

Vpm Associates
03.2011 - 06.2017

BBA in Business Administration -

Universidad Del Atlántico

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Viviana Paredes