Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Parsons

Mcalester

Summary

Friendly and outgoing with a knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.

Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in General Manager role.

Overview

1
1
year of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
03.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

Housekeeping Room Attendant

Holiday Inn Express Hotel Suites
03.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Responded to requests from patrons for linens and toiletries.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.

Education

McAlester Highschool
McAlester, OK

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Administrative skills
  • Reservation systems
  • Housekeeping
  • File management
  • Training and mentoring
  • Tourism knowledge
  • Supply replenishment
  • Transaction processing

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
03.2024 - Current

Housekeeping Room Attendant

Holiday Inn Express Hotel Suites
03.2024 - Current

McAlester Highschool

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