Viviana Perales
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Volleyball Coach
Eichs Sports Complex
09.2020 - Current
- Leadership role in guiding and mentoring young female athletes, imparting comprehensive volleyball skills and fostering their personal growth.
- I facilitated team travel logistics and accompanied the players to various statewide tournaments, ensuring seamless coordination and support throughout the competitive season.
- Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
- Motivated athletes through effective goal-setting strategies, resulting in increased drive towards personal improvement.
- Improved player skills through individualized coaching, tailored to their strengths and weaknesses.
Best Buy
Sales Associate
05.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service
Imperio azteca
06.2019 - 07.2022
- Efficiently managed incoming phone calls, processed customer orders
- Provided bilingual support by serving as a translator for Spanish-speaking clientele. This involved adeptly addressing inquiries and ensuring smooth communication channels between parties.
- Primarily administered office tasks such as meticulous document filing.
- Skillfully engaged with customers, fostering positive interactions and delivering exceptional service.
Customer Service
Traverso's Restaurant Naperville
08.2020 - 05.2021
- Managed incoming phone calls seamlessly delivered food to customers. Facilitated smooth operations by ensuring the kitchen staff and waitstaff had requisite supplies, while also handling customer transactions with precision and professionalism.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Criminal Justice
Illinois State University
Normal, IL05.2025
High school diploma -
Bolingbrook High School
Bolingbrook, IL06.2021
Skills
- Sports coaching
- Communication skills
- Presentation skills
- Customer service
- Team Management
- Fluent Spanish
- Client Communication
- Exceptional leadership skills
Accomplishments
- Served as Chapter President for Alpha Psi Lambda National, Inc. for a tenure of two years, demonstrating effective leadership and stewardship within the organization.
- Chapter President of the year for the 2022-2023 Academic School year
- Volunteered at Midwest Food Bank, contributing time and effort to support their mission and operations with dedication and commitment.
- Inducted into the Order of Omega, a prestigious Greek honor society that acknowledges the top 3% of Greek leaders on campus, highlighting dedication and exemplary leadership within the fraternity/sorority community
Certification
CPR Certification
Affiliations
- Alpha Psi Lambda National, Inc
- Order of Omega
- Law Club
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Best Buy
Sales Associate
05.2023 - 01.2024
Head Volleyball Coach
Eichs Sports Complex
09.2020 - Current
Customer Service
Traverso's Restaurant Naperville
08.2020 - 05.2021
Customer Service
Imperio azteca
06.2019 - 07.2022
Bachelor of Arts - Criminal Justice
Illinois State University
High school diploma -
Bolingbrook High School
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