Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Viviana Prieto

Arlington,TX

Summary

Proven to excel in fast-paced environments, Leveraged customer service expertise and attention to detail at Sam's Club to enhance shopping experiences, resulting in a significant increase in repeat business. Skilled in online order processing and relationship building, consistently exceeded sales goals by implementing effective sales techniques and maintaining high satisfaction ratings. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level veterinarian assistant position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Shopper

Sams Club
07.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.

Supervisor

Sams Club
09.2022 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Unpaid Intern

University Small Animal Clinic
08.2021 - 08.2022
  • Participated in brainstorming sessions, providing creative input that led to innovative solutions for clients'' challenges.
  • Gained hands-on experience with industry-specific software tools by assisting colleagues with various technical tasks as needed.
  • Cultivated strong professional relationships with colleagues at all levels of the organization through effective networking techniques.
  • Applied theoretical knowledge gained through academic studies to real-world situations within a professional work environment.
  • Developed strong interpersonal skills through active participation in group projects and collaborative tasks.
  • Assisted in the successful completion of various projects by conducting thorough research and analysis.
  • Strengthened attention to detail through meticulous review of documents, reports, and presentations before submission.
  • Efficiently managed deadlines for multiple assignments, ensuring timely completion of all assigned tasks without compromising on quality.
  • Consistently demonstrated initiative by seeking out additional responsibilities beyond assigned tasks whenever possible to expand skillset further.
  • Contributed to a positive work atmosphere by maintaining an organized workspace and actively participating in team activities.
  • Supported senior staff members with daily administrative tasks, increasing overall productivity within the office environment.
  • Completed internship program with a comprehensive understanding of the company''s core values, mission, and strategy, leading to increased motivation for future career development.
  • Enhanced understanding of industry trends and best practices through regular review of trade publications and news articles relevant to intern role or field of study.
  • Acquired valuable industry insights by shadowing experienced professionals during client meetings and presentations.
  • Demonstrated dedication to professional growth by attending relevant workshops, conferences, and seminars throughout the internship period.
  • Exceeded expectations during performance evaluations, receiving commendations from supervisors for hard work and dedication to learning new skills quickly.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Collaborated with senior management on new initiatives to build confidence.
  • Developed and maintained relationships with key internal stakeholders.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Cashier

Dairy Queen
06.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to increase revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Education

No Degree - Biology

Odessa College
Odessa, TX

Bachelor of Science - Preproffesional Biology

University of Texas At Arlington
Arlington, TX

Bachelor of Science - Preprofessional Biology

University of Texas At The Permian Basin
Odessa, TX
05.2027

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Relationship Building
  • Flexible Schedule
  • Online Order Processing
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Online ordering familiarity
  • Verifying Order Accuracy
  • Payment Processing
  • Documentation And Reporting
  • Product Knowledge
  • Merchandise Selection
  • Sales expertise
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Physical Stamina
  • Brand Understanding
  • Advertising and marketing
  • Delivery Management
  • Purchase Recommendations
  • Trend understanding
  • Market Trends Analysis
  • Fashion Knowledge
  • Styling expertise
  • Trend forecasting
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Multitasking
  • Organizational Skills
  • Team building
  • Opening and closing procedures
  • Analytical Thinking
  • Processing payments
  • Cash Handling
  • Food safety and sanitation
  • Active Listening
  • Task Prioritization
  • Interpersonal Communication
  • Account Servicing
  • Stock management
  • Adaptability and Flexibility
  • Written Communication
  • Problem-solving abilities
  • Reliability
  • Team Collaboration
  • Effective Communication
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Continuous Improvement
  • Time management abilities
  • Professionalism
  • Adaptability
  • Professional Demeanor
  • Problem-solving aptitude
  • Order Processing
  • Sales Techniques
  • Analytical Skills

Certification

CVA Level 1 (certified veterinarian Assistant)

Languages

Spanish
Professional Working

Timeline

Personal Shopper

Sams Club
07.2024 - Current

Supervisor

Sams Club
09.2022 - 07.2024

Unpaid Intern

University Small Animal Clinic
08.2021 - 08.2022

Cashier

Dairy Queen
06.2019 - 02.2020

No Degree - Biology

Odessa College

Bachelor of Science - Preproffesional Biology

University of Texas At Arlington

Bachelor of Science - Preprofessional Biology

University of Texas At The Permian Basin
Viviana Prieto