Nancy Ramirez
Miami Beach,FL
Summary
Expert in customer service with training in team management with experience in call center for technology corporations and hotels. Friendly and reliable individual excited to take initiative and provide excellent work
Overview
6
6
years of professional experience
Work History
Technical Support Supervisor
Apple
02.2023 - 12.2023
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement
Host, Pool Attender
Surfcomber Kympton
03.2024 - 05.2024
- Moved umbrellas and lounge chairs at request of guests.
- .Fulfill customer requests for towels and other amenities
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- ensure overall guest satisfaction in order to get reviews
Customer Service Agent
Apple
10.2020 - 01.2023
- Provided technical support via chat to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
- Troubleshoot billing issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
- Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
Cashier Assistant
Bank Av Villas
09.2018 - 12.2018
- advise bank customers on financial products
- Respond to customer's concerns regarding your financial products.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Education
BBA - Business Administration
Cundinamarca’s University
Colombia03.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host, Pool Attender
Surfcomber Kympton
03.2024 - 05.2024
Technical Support Supervisor
Apple
02.2023 - 12.2023
Customer Service Agent
Apple
10.2020 - 01.2023
Cashier Assistant
Bank Av Villas
09.2018 - 12.2018
BBA - Business Administration
Cundinamarca’s University
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