Viviana Raya
McAllen,TX
Summary
Hardworking Individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Experienced with supporting and guiding families to enhance their well-being. Utilizes strong communication and interpersonal skills to build trust and address diverse needs. Track record of fostering positive relationships and delivering effective solutions for family challenges.
Assessed patient history and developed treatment plans aligned with client life goals.
Currently working on taking the Licensing exam to become a LMSW
Overview
14
14
years of professional experience
Work History
Early Head Start Home Visitor Teacher
Urban Strategies
08.2024 - Current
- Supported families in achieving self-sufficiency by connecting them with community resources and services.
- Provided families with information on appropriate nutrition, health and safety practices to enhance overall well-being and prevent potential health issues.
- Collaborated with interdisciplinary teams to ensure well-rounded support for each family''s unique needs.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education and family support services.
- Developed trusting relationships with families by maintaining open communication channels and demonstrating empathy during challenging situations.
- Assisted with crisis intervention services by performing emergency assessments.
- Coordinated resources and program referrals to support family needs.
Master Level Social Work Intern
McAllen ISD
01.2024 - 06.2024
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Special Education Co-Teacher
IDEA Los Encinos
05.2023 - 12.2023
- Utilized data-driven instruction to monitor student progress and adjust teaching approaches accordingly.
- Improved students'' understanding of curriculum by incorporating diverse teaching methods and materials.
- Facilitated communication between parents, school staff, and outside agencies to effectively address student needs.
- Managed behavior issues proactively through implementing consistent expectations and positive reinforcement strategies.
- Coordinated with general education teachers on effective co-teaching strategies to maximize learning outcomes for all students.
Co-Teacher
IDEA Public Schools
01.2022 - 05.2023
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Reported to parents and administration about student progress.
- Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Young Adult Leader
Journey Church
01.2023 - Current
- Implemented creative approaches to problem-solving, empowering young adults to address real-world challenges confidently.
- Provided one-on-one coaching sessions for struggling individuals, helping them overcome personal barriers hindering their growth as leaders.
- Collaborated with fellow staff members on cross-functional initiatives aimed at enhancing overall organizational success.
- Coordinated volunteer opportunities for participants to develop their leadership skills while giving back to the community.
- Organized outreach efforts targeting underrepresented communities, increasing diversity within the program''s participant base.
Medical Office Specialist
DHR Health Urology Institute
08.2019 - 12.2021
- Answer calls from patients asking about medication and I also close the money box everyday and chart prep for the next day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved timely payment of bills by developing flexible payment plans for patients.
Team Member
Whataburger
01.2014 - 01.2018
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked different stations to provide optimal coverage and meet production goals.
- Sought out ways to go above and beyond job requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Team Member
Stripes Convenience Store
02.2016 - 02.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
Sales Associate
El Indio Produce
05.2012 - 11.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Loaded and unloaded merchandise using ladder and pallet jack.
VOLUNTEER
United Way Of South Texas
01.2019 - 05.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Organized and managed events and projects as part of community support services.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Assisted with special events or programs.
- Encouraged donations by supporting community fundraising events and campaigns.
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Volunteer
Casa De Esperanza
01.2019 - 05.2019
- Total Hours: 80 hrs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve all program needs.
Youth Leader
Journey Church
12.2019 - 01.2023
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Educated young people about strategies for driving discussions and promoting social changes.
Sunday School Teacher Volunteer
Journey Church
01.2018 - 01.2025
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised students activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Toddler Teacher
Journey Church
01.2020 - 01.2025
- Educated students in foundational concepts such as shapes, numbers and letters.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
High School Diploma -
La Joya Palmview High School
Mission, TXBachelor of Science - Social Work
The University of The Rio Grande Valley
Edinburg, TX06.2019
Master of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05.2024
Skills
- Customer Service
- Critical Thinking
- Detail-Oriented
- Taking Client Histories
- Medical Report Preparation
- Verbal and Written Communication
- Staff Leadership
- Relationship Building
- Behavior Management
- Child Supervision
- Activity Planning
- Special Education
- Assessment skills
Timeline
Early Head Start Home Visitor Teacher
Urban Strategies
08.2024 - Current
Master Level Social Work Intern
McAllen ISD
01.2024 - 06.2024
Special Education Co-Teacher
IDEA Los Encinos
05.2023 - 12.2023
Young Adult Leader
Journey Church
01.2023 - Current
Co-Teacher
IDEA Public Schools
01.2022 - 05.2023
Toddler Teacher
Journey Church
01.2020 - 01.2025
Youth Leader
Journey Church
12.2019 - 01.2023
Medical Office Specialist
DHR Health Urology Institute
08.2019 - 12.2021
VOLUNTEER
United Way Of South Texas
01.2019 - 05.2019
Volunteer
Casa De Esperanza
01.2019 - 05.2019
Sunday School Teacher Volunteer
Journey Church
01.2018 - 01.2025
Team Member
Stripes Convenience Store
02.2016 - 02.2017
Team Member
Whataburger
01.2014 - 01.2018
Sales Associate
El Indio Produce
05.2012 - 11.2013
High School Diploma -
La Joya Palmview High School
Bachelor of Science - Social Work
The University of The Rio Grande Valley
Master of Science - Social Work
The University of Texas Rio Grande Valley