Vivian A Richards, MSW
St. Augustine,FL
Summary
Compassionate results-driven leader with 15 years experience in medical and mental health settings. Demonstrated success in decreasing barriers to care, improving service delivery, and interdisciplinary collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Care Coordination
Care Solace
01.2021 - Current
- Oversee quality assurance, mental health, and professional development teams to enhance service delivery and compliance.
- Developed and implemented strategies to improve client satisfaction, service quality, and key performance metrics for a care coordination team of up to 400 remote workers.
- Collaborate cross-functionally to drive efficiency, data collection, product enhancements, and thought leadership.
- Member of Provider Review Panel, ensuring a vetted network of over 400,000 healthcare providers.
PRN Social Worker, UAB Hospital Center for Psychiatric Medicine
University of Alabama at Birmingham
Birmingham, Alabama
01.2019 - Current
- Developed onboarding and orientation program for social work interns
- Conducted and documented detailed biopsychosocial assessments
- Supported Adolescent, Adult, and Geri Psych Units
- Facilitated family meetings to assist in goal setting and safety planning
- Collaborated with interdisciplinary teams, community agencies, and court systems to facilitate patient care and care transitions
- Engaged adolescents and adults in clinical treatment services to include facilitating >300 of process groups and psychoeducational groups annually
Social Worker, UAB Hospital
University of Alabama at Birmingham
Birmingham, Alabama
01.2018 - 01.2019
- Managed a complex caseload averaging 45 patients daily on neurology service
- Facilitated care transitions locally and across state and country lines
- Engaged with family and providers in end-of-life discussions and planning
- Fiercely advocated for patient and families
- Contributed to multidisciplinary focus groups led by the Senior VP of Care Transitions to promote patient and family involvement in care, and to identify opportunities to reduce patient length of stay.
Integrated Social Work Case Manager, Greenville Memorial Hospital
Greenville Health System
Greenville, South Carolina
01.2014 - 01.2015
- Completed initial assessment and discharge plan for newly admitted patients
- Actively participated in daily interdisciplinary rounds to discuss, identify, and eliminate barriers to patient care and care transition
- Facilitated family meetings with patient, care givers, and multidisciplinary teams
- Initiated involuntary commitment process by completing paperwork and collaborating with medical team, community agencies, and patient/ patient family
- Provided resources to patient and families to facilitate continuum of care
- Trained approximately 10 incoming social work team members and social work interns
Social Worker, Case Management (St. Vincent's East)
St. Vincent's Health System
Birmingham, Alabama
01.2012 - 01.2014
- Developed creative solutions to overcome obstacles to patient care or care transition
- Minimized barriers of accessing healthcare by providing education and appropriate community referrals to patient and patient families
- Collaborated with interdisciplinary teams to ensure safe discharge plan for patients
- Advocated for vulnerable patient populations by developing meaningful working relationships with community organizations and state agencies
- Initiated legal referrals for patients requiring temporary guardianship
- Provided training to incoming social work team members
Education
Master of Social Work -
Barry University
Miami, FLBachelor of Arts - Social Work
Auburn University
AuburnSkills
- Care Coordination and Care Transitions
- Interdisciplinary Collaboration
- Quality Improvement and Service Delivery
- Strategic Planning
- Onboarding and Training
- Policy and Process Development (SOPs)
- Process Scaling and Optimization
- Strategic Planning and Execution
- Industry advocacy and Thought Leadership
- CEU Course Development & Delivery
Certification
- LICSW, 4051c, Alabama Board of Social Work Examiners
- LMSW, 10703, South Carolina Board of Social Work Examiners, Inactive
Recognition
- Stella Star, Greenville Memorial Hospital, 2014
- Good Catch, St. Vincent's East, 2012
Other Related Experience
- Administrative Assistant II, Education Resources, St. Vincent's Health System, Alabama
- Administrative Assistant II, Elder Care and Hispanic Outreach, St. Vincent's Health System, Alabama
- Bilingual Patient Coordinator, Kid One Transport, Birmingham, Alabama
- Graduate Social Work Intern, UHealth Mailman Center for Child Development, Miami, Florida
- Undergraduate Social Work Intern, Central Alabama Veterans Health Care System, Tuskegee, Alabama
- Undergraduate Social Work Intern, East Alabama Prenatal Clinic, Auburn, Alabama
Languages
Spanish
Native/ Bilingual
Accomplishments
- Promoted Twice in 2 years, Care Solace
- NASW-FL 50 Year Anniversary Conference Presenter
- Stella Star, Greenville Memorial Hospital
- Good Catch, St. Vincent's East
References
References available upon request.
Timeline
Director of Care Coordination
Care Solace
01.2021 - Current
PRN Social Worker, UAB Hospital Center for Psychiatric Medicine
University of Alabama at Birmingham
01.2019 - Current
Social Worker, UAB Hospital
University of Alabama at Birmingham
01.2018 - 01.2019
Integrated Social Work Case Manager, Greenville Memorial Hospital
Greenville Health System
01.2014 - 01.2015
Social Worker, Case Management (St. Vincent's East)
St. Vincent's Health System
01.2012 - 01.2014
- LICSW, 4051c, Alabama Board of Social Work Examiners
- LMSW, 10703, South Carolina Board of Social Work Examiners, Inactive
Master of Social Work -
Barry University
Bachelor of Arts - Social Work
Auburn University
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