Viviana Robello
Lincoln Park
Summary
Versatile and dynamic, with a proven track record at Lincoln Park Library, enhancing community engagement and fostering partnerships. Excelled in multilingual communication and database searching, achieving consistent customer satisfaction. Demonstrates exceptional organizational skills and cultural awareness, significantly contributing to team and service excellence.
Library professional skilled in cataloging, information retrieval, and user support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in managing library resources, assisting patrons, and supporting educational initiatives. Known for organizational skills, attention to detail, and effective communication.
Overview
24
24
years of professional experience
Work History
Senior Library Assistant
Lincoln Park Library
02.2017 - Current
- Maintained an organized and accessible library environment through daily shelving and inventory tasks.
- Developed relationships with local organizations such as schools, senior centers, and businesses, promoting library services and expanding community partnerships.
- Provided exceptional customer service to patrons while resolving issues or concerns in a professional manner.
- Assisted patrons with technology-related questions or issues pertaining to computer use, database access, and digital resources.
- Managed interlibrary loans, ensuring timely delivery of requested materials to patrons.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
Senior Sales Associate
Macys Department Store
02.2007 - 02.2017
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Receptionist
Summit Medical
01.2005 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Clerk
Associates in Ob-Gyn
03.2001 - 03.2005
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Education
RMA, CMA, Patient Care Technician, Phlebotomist. - Medical
Medical
West New York, NJ05-2002
Partera - Medical
Facultad De Medicina
Utuguay05-1989
Skills
- Reference services
- Multilingual communication
- Database searching
- Cataloging expertise
- Circulation services
- Interlibrary loans
- Cataloging and shelving
- Circulation desk
- Computer assistance
- Material shelving
- Children's programs
- Patron registration
- Book repair
- Excellent communication
- Shelving and organization
- Cultural awareness
Languages
Spanish
Native or Bilingual
Timeline
Senior Library Assistant
Lincoln Park Library
02.2017 - Current
Senior Sales Associate
Macys Department Store
02.2007 - 02.2017
Receptionist
Summit Medical
01.2005 - 01.2008
Office Clerk
Associates in Ob-Gyn
03.2001 - 03.2005
RMA, CMA, Patient Care Technician, Phlebotomist. - Medical
Medical
Partera - Medical
Facultad De Medicina
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