Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana Rodriguez

Torrance,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

CVS Pharmacy
06.2019 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Completed bi-weekly payroll for employees.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Medical Assistant

OBGYN Office
07.2018 - 09.2020
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
    • Taught patients about medications, procedures, and care plan instructions.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Oriented and trained new staff on proper procedures and policies.
    • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Key Holder Leader

Wetzel's Pretzels
10.2013 - 02.2019
    • Improved customer service by projecting friendly and knowledgeable attitude.
    • Counted out cash drawers and balanced totals.
    • Opened and closed store six days per week by counting registers, making deposits, and storing and filing all daily paperwork.
    • Kept store clean and organized to provide shoppers with pleasant experience.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Tracked, analyzed and reported store sales performance metrics to store manager.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Warehouse Associate

Toll Global Forwarding
08.2013 - 11.2013
    • Prepared orders for shipment by picking, packing, and labeling merchandise.
    • Worked safely around moving machinery.
    • Performed inventory control, such as counting, and stocking merchandise.
    • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Unpacked and repacked items in different quantities and configurations for shipment.

Education

Medical Assisting

Levy Adult Center
Torrance
02.2019

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA
06.2013

Skills

  • Accuracy and Efficiency in Documentation
  • Manage Operations
  • Loss Prevention Strategies
  • Price Structuring
  • Retail Effectiveness
  • Monthly Inventory
  • Leadership
  • Cash Register Operations
  • Flexible Hours
  • Guest Experiences

Languages

English
Spanish

Timeline

Operations Supervisor

CVS Pharmacy
06.2019 - Current

Medical Assistant

OBGYN Office
07.2018 - 09.2020

Key Holder Leader

Wetzel's Pretzels
10.2013 - 02.2019

Warehouse Associate

Toll Global Forwarding
08.2013 - 11.2013

Medical Assisting

Levy Adult Center

High School Diploma -

Nathaniel Narbonne Senior High School

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Viviana Rodriguez