Viviana Rodriguez
Heredia, La Ribera,Belen
Summary
Expert in talent acquisition and data analytics, achieving successful recruitment outcomes in fast-paced settings. Demonstrates strong customer service skills, effective multitasking, and exceptional time management. Committed to enhancing customer experiences through dedicated service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Relocation Supplier Engagement Manager
INTEL
San Jose, Costa Rica
01.2023 - Current
- Evaluated customer feedback on performance metrics to identify improvement opportunities and streamline processes through automation, minimizing manual tasks and significantly reducing complaints.
- Conducted extensive research on industry trends and competitive analysis to inform strategic decisions and integrate new technologies, resulting in 20% cost reduction without compromising services.
- Implemented change management practices to ensure smooth transition from old systems to new ones.
- Provided executive-level presentations on project status and results.
- Maintained positive relationships with stakeholders through effective communication and collaboration.
Sr. Recruiter
INTEL
San Jose, Costa Rica
01.2014 - 01.2023
- Coached hiring managers in optimal interviewing practices and selection criteria, sustaining 95% acceptance rate.
- Enhanced recruitment processes and procedures through strategic idea contributions, significantly boosting key metrics.
- Assessed vital metrics like time-to-hire and quality of hire, aligning results with team performance targets.
- Communicated goals and deadlines to team members, management and business units effectively.
- Tracked progress of applicants through various stages of recruitment process.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Executive Search Coordinator
INTEL
Folsom, California
01.2013 - 01.2014
- Collaborated with Hiring Managers and recruiters to guide candidates through immigration processes for executive moves.
- Established and executed Executive Search Travel and Interview Schedule Process for high-touch candidates.
- Contributed to implementation of Executive Search Website, enhancing user experience.
- Refined proactive search-related efforts through consistent analytical review
- Participated in brainstorming sessions aimed at generating creative ideas for improving online presence through organic search channels.
Staffing Event Coordinator Program Manager Assistant
INTEL
Folsom, California
01.2012 - 01.2013
- Coordinated logistics for Human Resources Diversity Events to ensure seamless execution.
Facilitated booking of interview rooms to optimize scheduling efficiency.
Managed vendor relationships for hotel reservations, enhancing event experiences.
Planned and executed dinner and networking events to foster collaboration.
Handled all logistics for lunches, maintaining efficiency in service delivery. - Coordinated candidate management process, including event invitations and tracking acceptance.
- Collaborated with Hiring Managers to prepare comprehensive interview packets.
- Ensured timely release of candidate dispositions and offers after interviews.
- Established documentation process for training new hires within organization.
International Relocation Consultant
INTEL
San Jose, Costa Rica
01.2009 - 01.2012
- Developed and communicated international temporary assignments for employees in Greater Asia, Europe, and Latin America.
- Consulted with Staffing, Human Resources, and Operations Management to create relocation offer packages.
- Interpreted corporate HR policies to resolve complex relocation issues.
- Collaborated with Payroll, Tax, and Accounts Payable to support expatriate employees.
- Addressed customer requests promptly to maintain service excellence.
- Utilized formal education and critical judgment to devise effective solutions.
- Delivered training sessions on relocation guidelines and cost containment programs for management staff.
- Conducted research into local housing markets for incoming employees and their families.
- Coordinated international moves for expatriates and their families.
Purchasing Administrator/GIP Indirect Procurement OPS
INTEL
San Jose, Costa Rica
01.2005 - 01.2009
- Managed order placements for entire American region while ensuring optimal customer service throughout LAR.
- Maintained supplier database by regularly updating records and ensuring accuracy.
- Oversaw management of procurement generic email account, granting access and delivering timely customer support within SLA.
- Resolved complex cases, enhancing visibility of the team among stakeholders through effective communication.
- Monitored team indicators to assess performance and identify improvement opportunities.
Education
Advanced English Program Degree -
Universidad Interamericana De Costa Rica
San Jose, Costa RicaLicenciatura - Business Administration/ emphasis in Marketing
Universidad Interamericana De Costa Rica
San Jose, Costa RicaSkills
- English fluency
- Microsoft Office proficiency
- Stakeholder engagement
- Talent acquisition
- Team leadership
- Relationship management
- Supplier management
- Engagement strategy
- Strategic planning
- Data analytics
- Problem solving
- PeopleSoft, Taleo, Workday expertise
- SharePoint management
- Customer service excellence
- Design thinking
- Social sourcing techniques
- Team collaboration
- Time management
- Detail orientation
Languages
English
Full Professional
Accomplishments
- Design Thinking Practitioner
- Participated in several seminars related to customer service and executive leadership
Certification
- Certified Social Sourcing Recruiter
References
References available upon request.
Timeline
Relocation Supplier Engagement Manager
INTEL
01.2023 - Current
Sr. Recruiter
INTEL
01.2014 - 01.2023
Executive Search Coordinator
INTEL
01.2013 - 01.2014
Staffing Event Coordinator Program Manager Assistant
INTEL
01.2012 - 01.2013
International Relocation Consultant
INTEL
01.2009 - 01.2012
Purchasing Administrator/GIP Indirect Procurement OPS
INTEL
01.2005 - 01.2009
Advanced English Program Degree -
Universidad Interamericana De Costa Rica
Licenciatura - Business Administration/ emphasis in Marketing
Universidad Interamericana De Costa Rica
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