Viviana Rosas
Tucson,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
TRC Roofing, Inc
Tucson, Arizona
01.2025 - 06.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responsible for maintaining customer records, processing invoices, and supporting accounting functions.
- Directed customer inquiries to appropriate department personnel.
- Managed office communications and coordinated appointments for team members.
- Responsible for collecting payments from clients in person, securing and processing the funds, and depositing checks into the bank in a timely and accurate manner.
Medical Billing Rep/Revenue Cycle Specialist
Mariposa Community Health Center
Nogales, Arizona
03.2020 - 12.2024
- Served 3 years as a Medical Billing Representative, followed by 2 years as a Revenue Cycle Specialist after a title change reflecting expanded responsibilities.
- Experienced in managing the full revenue cycle process, including insurance claims processing, payment posting, patient billing, account reconciliation, and denial management.
- Processed medical claims using billing software for accuracy and compliance.
- Reviewed patient accounts to resolve billing discrepancies and ensure timely payments.
- Communicated with insurance companies to clarify coverage and payment details.
- Resolved any discrepancies or errors in billing documents through research and negotiation with payers.
- Completed appeals and filed and submitted claims.
- Posted charges, payments and adjustments.
- Performed quality control of data entry system to verify proper posting of claims and payments.
Billing and Coding Specialist
Nogales Chiropractic and Sports Rehab Center
Nogales, Arizona
06.2017 - 03.2020
- Reviewed patient records for accurate coding and billing processes.
- Utilized coding software to enter and manage patient information efficiently.
- Monitored claims submissions for accuracy and timely processing.
- Investigated rejected and denied claims, correcting applicable coding.
- Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
- Evaluated patient's financial status to establish budget payment plans.
- Provided front desk customer service, greeting patients, answering inquiries, and managing appointments in a professional and friendly manner.
- Collected payments from patients in person, processed transactions accurately, and deposited checks to the bank in a timely manner.
Medical Assistant
Arizona Médicos, Inc.
Green Valley, Arizona
06.2016 - 02.2017
- Assisted physicians with patient examinations and procedures.
- Managed patient records and ensured data accuracy in electronic systems.
- Scheduled appointments and coordinated follow-up care for patients.
- Administered vaccinations and medications as directed by healthcare providers.
- Performed basic laboratory tests and prepared samples for analysis.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Sales Associate
Aeropostale
Nogales, Arizona
10.2015 - 11.2016
- Assisted customers in selecting merchandise and provided product information.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Handled inventory management and restocked shelves as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Medical Assistant
Tucson College
Tucson, AZ09-2016
High School Diploma -
Rio Rico High School
Rio Rico, AZ05-2015
Skills
- Office software proficiency
- Medical billing knowledge
- Microsoft Excel
- Date entry skills
- Financial reporting
- Billing software
- Insurance claims processing
- Revenue cycle management
- Account reconciliation
- Detail orientation
- Team collaboration
- Appointment scheduling
- HIPAA compliance
- Deadline oriented
- Administrative support
References
Available upon request.
Languages
- Spanish
- English
Timeline
Administrative Assistant
TRC Roofing, Inc
01.2025 - 06.2025
Medical Billing Rep/Revenue Cycle Specialist
Mariposa Community Health Center
03.2020 - 12.2024
Billing and Coding Specialist
Nogales Chiropractic and Sports Rehab Center
06.2017 - 03.2020
Medical Assistant
Arizona Médicos, Inc.
06.2016 - 02.2017
Sales Associate
Aeropostale
10.2015 - 11.2016
Medical Assistant
Tucson College
High School Diploma -
Rio Rico High School