Viviana Rubio
Napa,CA
Summary
Expert associate effective at motivating top-notch performance with a high-energy approach. Keeping employees informed and working hard through monitoring, front-line support, and personal coaching. Results-oriented professional with experience in retail management assisting , customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
Overview
3
3
years of professional experience
Work History
Store Leader
Napa Running Company
03.2023 - Current
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
Sales Associate
Cole Haan
05.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Sales Associate
American Heart Association
02.2021 - 09.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Clinical Psychology
Napa Valley College
Napa, CA06.2028
Skills
- Store Operations
- Organizational skills
- Customer and Client Relations
- Product knowledge
- Conflict resolution
- Customer service
- Performance evaluation
- Task prioritization
- Customer Needs Assessments
Languages
Spanish
Native or Bilingual
Timeline
Store Leader
Napa Running Company
03.2023 - Current
Sales Associate
Cole Haan
05.2022 - 02.2023
Sales Associate
American Heart Association
02.2021 - 09.2021
No Degree - Clinical Psychology
Napa Valley College
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