VIVIANA RUIZ

Executed complex leadership development programs as operational lead for custom accounts.

Aligned cross-functional teams to achieve client objectives through effective project planning.

Developed detailed project plans, timelines, and risk mitigation strategies for program success.

Served as primary contact for client implementation inquiries and readiness assessments.

• Collaborated with clients to design impactful communication and rollout strategies.
• Ensured accurate digital enablement of programs within internal systems and platforms.
• Partnered with CCL’s Executive Coaching, Open Enrollment, and Custom teams to enhance service delivery.

• The Account Executive role is part of Singularity Group's Enterprise team, and interfaces directly with global prospects, clients, and c-suite executives who are urgently seeking solutions to future-proof their organizations, upskill leadership, and mitigate disruption.
• Strong Business acumen for end-to-end SaaS solutions
• Identified problems and created solutions to ensure the best-in-class customer experience.
• Responsible for developing deep relationships with large, global organizations to identify their key outcomes, develop and recommend customized solutions that are built upon Singularity's proven frameworks for strategy, leadership, and innovation.
• Conduct extensive research and analysis to identify business development opportunities while reporting to the Vice President of Enterprise.
• Developed and maintained relationships with key decision makers in enterprise accounts.
• Created customized sales plans tailored to the needs of each account.
• Drafted proposals outlining product features, benefits, pricing, and terms.
• Executed strategic sales campaigns targeting large corporate clients.
• Negotiated complex deals involving multiple stakeholders.
• Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.

• HiCue Speakers is the leading speaker's bureau in Colombia and Latin America
• Handle project management, contract execution, conference/event planning and client development for speaking engagements in the USA and Latin America
• Coordinated relationships with vendors to ensure their services as contracted
• Traveled to different countries where events took place to provide support to clients and speakers on forums and event planning.
• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory. Created marketing materials, including brochures and presentations, to showcase products and services
• Provided timely customer service support to resolve any issues quickly and efficiently.
• Identified potential new customers through research of industry trends and competitive analysis.
• Maintained accurate records of all sales activities using CRM software systems.
• Attended networking events to build relationships with potential customers.

• Responsible for sales development and execution of corporate talent development solutions for CLC client companies, non-profits, and public sector organizations in Lake County
• These off-the-shelf and customized talent development solutions include, but are not limited to development of leadership, computer applications, IT, language (e.g., foreign languages, English as a Second Language), and industrial/technical skills and competencies
• Providing Lake County businesses and organizations with high level training and development
• Growing client list by creating marketing campaigns via email, phone and strategic partnerships
• Engaging businesses to discover their training and development needs and providing accurate solutions.
• Assisted with the design, implementation, and evaluation of learning programs.
• Developed training plans to ensure employees are meeting their professional goals.
• Documented best practices from successful initiatives for future reference.

• Develop new sales channels for the greater Chicago area and Central America
• Drive business generation while growing existing relationships
• Hiring roadmap for national and international sales expansion
• Composed contracts for speaking engagements between clients and world-renowned speakers in countries such as U.S.A, Mexico, Colombia, Guatemala, Panama, Chile, Argentina, Dominican Republic, Venezuela, Peru and Brazil
• Coordinated logistics for speaker's travel and lodging
• Organized public relations meetings and press conferences
• Met needs of clients and speakers to ensure success of events
• Contributed with excellent performance to maintain high standards of productivity and achieve clients and company's objectives
• Provided business development and strategic leadership identifying and winning opportunities
• Traveled to different countries where events took place to provide support to clients and speakers on forums and event planning.

• Led, managed, trained, and inspired HiCue Speakers Sales Agents, including direct engagement with prospects and clients
• Led sales teams in regularly achieving sales and lead quotas
• Maintained relationships with existing clients and developed new clients for Latin America
• Built and managed Inbound/Outbound, lists generation, plus outbound actions via call and email campaigns to generate appointments
• Helped grow the roadmap for national and international sales expansion in Latin America
• Managed prospects and business opportunities through the Sales Force CRM
• Represented the company at industry conferences and events.

• Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
• Qualified buyers, and built rapport with them, by understanding their requirements and interests and matching these to various models
• Demonstrated BMW automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and service
• Closed sales by overcoming objections and negotiating price; completed sales or purchase contracts; explained provisions, warranties, services, and financing; collected payments
• Provided sales management information by completing required reports.