Viviana Saavedra
Overview
18
18
years of professional experience
Work History
Account Executive
SpotOn
03.2018 - 01.2024
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up
- Maintained accurate records of all sales activities using CRM software systems.
- Exceeded quota goal by 105%
- Attended networking events to build relationships with potential customers.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Utilized CRM to collect, organize and manage sales data and customer information.
Manager
Wonderland RI
01.2012 - 01.2020
- Successfully managed several state required licenses, managed 60 staff members, reported payroll
- Handled liquor orders and managed bank transactions to guarantee smooth daily operations. Daily Cash handled was over 50k
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Personal Banker
Domestic bank
Providence, RI
03.2006 - 01.2012
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Cross-sold banking products such as credit cards, loans and investments.
- Processed loan applications according to established guidelines.
Skills
- Adept at handling administrative tasks with precision
- Menu Memorization
- Customer Service
- Payment Processing
- Cash and Credit Transactions
- Multilingual in English, Spanish and basic Portuguese
- Outgoing Personality
- Maintaining a Clean Bar
- 10yr plus Sales Expertise
Timeline
Account Executive
SpotOn
03.2018 - 01.2024
Manager
Wonderland RI
01.2012 - 01.2020
Personal Banker
Domestic bank
03.2006 - 01.2012