Viviana Sanchez

Administrative Support

• Coordinated daily operations, serving as a confidential assistant to Directors, managing calendars, and handling document signing.
• Coordinated daily operations, including managing budgets, office inventory, purchasing of equipment, and office materials.
• Organized and classified paperwork and files.

Financial Management and Operations

• Ensured compliance with University financial policies and deadlines for payment processing.
• Demonstrated expertise in various financial systems, including Chrome River, iBuy, My UI Financials, Banner.
• Processed honoraria payments for national and international guests, including:

Coordinating with speakers to complete forms.
Processing payment requests and ensuring timely payment.

Maintaining accurate records of honoraria payments.

Processed purchase orders, reimbursements, cash advances, and other financial transactions as needed.

Coordinated with department administrators to ensure accurate and timely financial reporting.

Event Planning

• Planned and executed events, including logistics, catering service, space/equipment rentals, and participant coordination.
• Created event invitations and contacted participants to ensure successful events.
• Managed budgets, inventory, and purchasing for events.

Travel Logistics

• Crafted customized travel itineraries for guests and staff members, including booking flights, hotels, and ground transportation, ensuring accuracy and timeliness.
• Maintained accurate records of travel bookings and itineraries, ensuring seamless execution of travel plans.

Communication and Customer Service

• Acted as a point of contact for students, faculty, visitors, and general public, handling inquiries and managing communication channels.
• Supervised student employees and assisted them with their questions and tasks.
• Provided guidance on office procedures and policies to ensure efficient operations.
• Updated the Center's website to ensure accuracy and relevance.
• Managed the Center's online calendar to ensure timely posting of events and appointments.
• Maintained the Center's social media presence to promote events and activities.

Additional Responsibilities

• Attended meetings and training sessions relevant to assigned tasks and responsibilities.
• Disseminated announcements and maintained databases for faculty, students, and interested parties.
• Performed additional duties as required for operational efficiency.

• Provided one-on-one Spanish language instruction to children aged 5-12
• Created and implement personalized lesson plans tailored to the child's learning style, interests, and goals.
• Used interactive and engaging teaching methods to keep children motivated and excited about learning Spanish.
• Assessed student progress and adjust lesson plans as needed to ensure students are meeting their learning objectives.
• Communicated regularly with parents or guardians to keep them informed of student progress and provide feedback on their child's learning.

• Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
• Located library materials, resources and technologies to fulfill patron requests.
• Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
• Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Gained strong understanding of various methods for cataloging books and other materials.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Organized library shelves, materials and equipment in clear, alphabetized order.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Used ticketing systems to manage and process support actions and requests.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for credit card products, services, and company information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Educated customers about billing, credit card terms, credit score improvement, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience.
• Cross-trained and backed up other customer service managers.