Viviana Staton
Greensboro,NC
Summary
As someone with a diverse and dynamic professional background, I bring a unique blend of experiences that emphasize problem-solving, exceptional customer service, and adaptability in high-pressure environments. My journey spans industries, roles, and locations, demonstrating my ability to connect with people from all walks of life and deliver outstanding results in various capacities.
Overview
9
9
years of professional experience
Work History
Health Concierge
Bswift
Burlington, United States
10.2023 - 12.2023
- A health concierge is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services
- As a Health Concierge, you will answer incoming calls, make outbound calls, and answer chats from customers about their employer's benefits plans
- You will educate and advise callers on their benefits, the system, and all related processes, process enrollment-related transactions, take ownership of issues through resolution, research customer requests, follow up with customers as needed, and troubleshoot issues
- In addition, you will document information into a client system to track customer interactions and solutions
Flight Attendant
Spirit
Orlando, United States
12.2022 - 08.2023
- A flight attendant is responsible for ensuring the safety and comfort of passengers during flights
- They perform a variety of tasks, including greeting passengers, demonstrating safety procedures, serving meals and drinks, and responding to passenger requests
- They also play a critical role in emergency situations, providing first aid and directing passengers to safety
- Flight attendants are responsible for providing excellent customer service to passengers, a friendly demeanor, and the ability to remain calm under pressure
Au Pair
AupairCare
Charleston, United States
04.2019 - 04.2021
- An au pair lives with a family in a foreign country and provides childcare services in exchange for room and board and a small stipend
- They are responsible for taking care of the children in the family, including feeding them, bathing them, playing with them, and helping them with their homework
- They may also be responsible for light housework and cooking
- The goal of an au pair program is to provide cultural exchange opportunities for both the au pair and the host family
Secretary
Suttile & Vaciski Lawyers
Curitiba, Brazil
05.2018 - 03.2019
- A legal secretary is an administrative professional who plays an important role in any legal team
- The role of a legal secretary is to support the lawyers and paralegals in a law office or organization and converse directly with attorneys, clerical personnel, clients, expert witnesses, and commercial vendors
- Also responsible for providing Lawyers with direct assistance, scheduling client appointments and organizing and maintaining all legal documents kept on-site or electronic files in order
Collections Specialist
HSBC Bank
Curitiba, Brazil
03.2015 - 09.2017
- A collections specialist is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt
- They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer
Education
BACHELOR OF BUSINESS ADMINISTRATION - Business Administration
Curitiba01.2015
Skills
- Adaptability
- Collaboration
- Creativity
- Customer Service
- Empathy
- Multitasking
- Problem Solving
- Work Ethic
References
- Kayla Hill, Aupair, (316) 737-3783, kayla.kincade@yahoo.com.br
- Leonardo Moreira, Suttile & Vaciski Law Firm, 55 41 3015-7775, contatopr@svadvogados.com.br
- Mayara Almeida, HSBC, 55 41 8715-6702
Languages
- Portuguese
- English
Personal Information
- Date of Birth: 05/31/92
- Nationality: Brazil
- Marital Status: Married
- Visa Status: Permanent Resident
Timeline
Health Concierge
Bswift
10.2023 - 12.2023
Flight Attendant
Spirit
12.2022 - 08.2023
Au Pair
AupairCare
04.2019 - 04.2021
Secretary
Suttile & Vaciski Lawyers
05.2018 - 03.2019
Collections Specialist
HSBC Bank
03.2015 - 09.2017