Viviana Tapia

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Handled cash transactions and maintained sales and payments records accurately.

• Performed data entry duties, contacted patients to schedule medication deliveries, logged complaint forms, managed inventory expenses, and supervised/trained new hires.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.

• Managed employee payroll, benefits, and attendance
• Developed and recommended cost-effective solutions for warehouse operations.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Coordinated efficient routes and schedules for -driver team.

• Performed duties as a 311 Operator, handling customer inquiries and providing assistance.
• Provided customer service support to customers over the phone and by email.
• Handled customer inquiries and complaints in a timely manner.

• Provided receptionist duties at American Marble Systems.
• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.