Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Terrazas

Silver City

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Cassie Health Center. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at managing appointments and cash handling, ensuring smooth operations and a welcoming environment. Committed to team collaboration and achieving organizational goals.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Cassie Health Center
04.2025 - Current
  • Greeted and assisted visitors, ensuring a welcoming front desk environment.
  • Managed incoming calls, directing inquiries to appropriate departments promptly.
  • Scheduled appointments and maintained organized calendar for office personnel.
  • Collaborated with team members to enhance customer service experiences at reception.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Full-Time Sales Associate

Harbor Freight Tools USA
01.2022 - 05.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems efficiently to process transactions and manage inventory.
  • Maintained store organization and cleanliness to ensure a welcoming environment for customers.
  • Collaborated with team members to achieve daily sales goals and improve customer service standards.
  • Developed knowledge of product features and benefits to provide informed recommendations to customers.
  • Participated in promotional events to increase brand awareness and drive foot traffic to the store.
  • Handled customer complaints professionally, ensuring resolution aligned with company policies.
  • Monitored stock levels, assisted in restocking shelves, and reported discrepancies promptly for inventory management.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Front Desk Receptionist

Silver City Public Library
01.2022 - 05.2022
  • Maintained cleanliness and organization of front desk area for optimal efficiency.
  • Provided administrative support by preparing documents and data entry tasks.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Organized, maintained and updated information in computer databases.

Intern

Grant County Sheriff's Office
06.2021 - 09.2021
  • Assisted in developing project plans, ensuring alignment with organizational goals.
  • Conducted market research to identify trends and inform strategic decision-making.
  • Collaborated with cross-functional teams to enhance workflow efficiency and communication.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

High School Diploma -

Cobre High School
Bayard, NM

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Office organization
  • Appointment confirmation
  • Payment processing

Timeline

Front Desk Receptionist

Cassie Health Center
04.2025 - Current

Full-Time Sales Associate

Harbor Freight Tools USA
01.2022 - 05.2025

Front Desk Receptionist

Silver City Public Library
01.2022 - 05.2022

Intern

Grant County Sheriff's Office
06.2021 - 09.2021

High School Diploma -

Cobre High School