Viviana Trejo Santos
Grovertown,GA
Summary
Compassionate Phlebotomist with expertise in venipuncture and patient care, previously at Octapharma Plasma Center. Proven ability to enhance patient experiences through effective communication and meticulous specimen handling. Excelled in high-pressure environments, ensuring accurate specimen tracking and fostering trust with patients and staff alike.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Octapharma Plasma Center
08.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Merchandise Lead
Aerie By American Eagle
11.2021 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Optimized store layout for a seamless shopping experience, maximizing customer engagement.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
- Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Mi Riconcito
09.2018 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Azteca Maya
05.2012 - 05.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Varsity Spirit Fashion
01.2018 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Evans High School
Evans, GA05.2019
Skills
- Able to communicate effectively with others
- Open to new ideas and willing to learn new experiences
- Able to lead a team and work well in a team
- Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
- Customer service
- Venipuncture
- Patient care
- Sample and specimen collection
- Patient confidentiality
Languages
Spanish
Professional Working
Timeline
Phlebotomist
Octapharma Plasma Center
08.2022 - Current
Merchandise Lead
Aerie By American Eagle
11.2021 - Current
Waitress
Mi Riconcito
09.2018 - 08.2021
Sales Associate
Varsity Spirit Fashion
01.2018 - 04.2018
Waitress
Azteca Maya
05.2012 - 05.2018
High School Diploma -
Evans High School
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