Viviana Valdez
San Antonio,TX
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Dedicated to balancing patient needs with facility requirements and resources.
Overview
9
9
years of professional experience
Work History
Care Manager
The Center For Health Care Services
09.2022 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- · Met coverage demands by establishing work schedules and assigning specific jobs.
- Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Managed patients with substance dependence and co-occurring Axis I disorders.
Case Manager
True mental health service
01.2022 - Current
- Assess and strategize the client’s mental health needs
- Educate clients about symptoms, medications, and coping strategies
- Assist clients with benefits such as supplemental programs and community resources
- Trained in Assertive Community Treatment (ACT) model
- Teach developmental and life coping skills to inhabitants diagnosed with severe mental illness
- Provide on-call services (after hours telephone support)
- Daily documentation in client files for services provided for the day.
Self install and cable support telecommunications
Spectrum
06.2018 - 01.2022
- Spoke with over 50+ customers a day to assist on their daily technical difficulties and find quick resolutions
- Multi tasked in assisting on installing, maintaining, and repairing telecommunications equipment
- Keep confidential information and have been trained in security protection
- Great communication and rapport building skills with different age groups
- Kept customers calm in crisis situation
- Performed routine maintenance on telecommunications infrastructure
- Assisted colleagues with assistance on their questions.
Tier 1 Support Technician and sales
ComCast
06.2015 - 05.2018
- Educated customers on simple methods to solve common software and hardware issues
- Addressed and resolved routine user issues
- Kept team on task by tracking schedules, monitoring deliverables, and troubleshooting technical problems
- Improved user performance by training each in hardware and software use
- Helped users via telephone to diagnose and triage problems
- Restored performance by completing basic repairs to hardware and equipment
- Completed sales for cable, internet, home phone, and security for customer homes
- Educated customer on their services and how to get the most of their services.
Education
Master of Arts - Applied Psychology Concentration in Forensic Psych
The Chicago School of Professional Psychology
Los Angeles, CA06.2024
Bachelors of Arts in psychology -
University of Texas at San Antonio
San Antonio, TX05.2021
Associate of Arts in psychology -
Laredo community college
Laredo, TX05.2018
High school diploma -
United High school
Laredo, TX06.2015
Skills
- Social perceptiveness
- Time management
- Analytical thinking
- Treatment Management
- Resource Utilization
- Clinical Documentation
- Care Planning
- Workflow Coordination
- Patient & Family Support
Licensure Certification
- Adult Needs and Strengths Assessment (ANSA) Certification
- San Antonio, TX
Coursework
- Social Learning Theory
- Cognitive Behavior Theory
- Drugs and Health
- Substance Abuse
Languages
Spanish
Limited Working
Timeline
Care Manager
The Center For Health Care Services
09.2022 - Current
Case Manager
True mental health service
01.2022 - Current
Self install and cable support telecommunications
Spectrum
06.2018 - 01.2022
Tier 1 Support Technician and sales
ComCast
06.2015 - 05.2018
Master of Arts - Applied Psychology Concentration in Forensic Psych
The Chicago School of Professional Psychology
Bachelors of Arts in psychology -
University of Texas at San Antonio
Associate of Arts in psychology -
Laredo community college
High school diploma -
United High school
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