VIVIANA VASQUEZ
QUEENS
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Bigay Co. and Hendel Products Group. Excelled in enhancing team performance and customer satisfaction through effective training and problem-solving. Skilled in cash handling and decision-making, achieving significant improvements in efficiency and service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Hendel Products Group
09.2020 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
HHA
OPEN DOORS HOME CARE
11.2019 - 08.2024
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Transported clients for medical and personal outings.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Manager of Operations
Bigay Co.
04.2015 - 03.2017
- Reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY06-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Punctual and reliable
- Customer service
- Computer skills
- Safety procedures
- Shift scheduling
Certification
- Food Safety Certification – New York State Department of Health
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Hendel Products Group
09.2020 - Current
HHA
OPEN DOORS HOME CARE
11.2019 - 08.2024
Manager of Operations
Bigay Co.
04.2015 - 03.2017
Associate of Applied Science - Business Management
Borough of Manhattan Community College
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