Hi, I’m
Viviana Vasquez
Sunnyside,NY
Summary
Seeking a challenging customer service position where I can leverage my exceptional communication, problem-solving, and interpersonal skills to provide exceptional support and foster positive customer experiences. With a proven track record of delivering high levels of customer satisfaction, I aim to contribute to the success of the organization by building strong relationships, resolving issues promptly, and exceeding customer expectations. Dedicated to continuous improvement, I am eager to apply my expertise in customer service software and CRM systems to streamline processes and enhance overall customer service efficiency.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Human Product Solutions LLCNew York, NY
Data Entry Analyst
03.2022 - 01.2023
Job overview
- Performed accurate and efficient data entry of high volume of data from various sources into computer systems and databases.
- Conducted thorough data verification and quality checks, resolving discrepancies and ensuring data accuracy and completeness.
- Generated reports and summaries based on entered data, utilizing Autoentry and Microsoft power to extract and compile relevant information for analysis and decision-making purposes.
- Maintained organized databases and filing systems, ensuring data security and confidentiality.
- Collaborated with cross-functional teams to gather missing information and clarify data discrepancies through research and analysis.
- Identified opportunities for process improvement, implementing [methods/tools] to enhance data entry efficiency and accuracy.
United States Postal Service, USPSNew York , New York
Postal Support Employee Processing Clerk
09.2021 - 02.2022
Job overview
- Sorting and organizing incoming mail based on established procedures and guidelines, including letters, packages, and parcels.
- Operating mail processing equipment, such as sorting machines, scanners, and barcode readers, to efficiently handle mail items.
- Verifying and correcting addresses, ensuring accuracy and compliance with postal regulations to prevent delivery errors.
- Processing outgoing mail, weighing, and applying appropriate postage and labels.
- Handling registered, certified, and insured mail, following specific protocols to ensure secure and accurate processing.
- Recording and maintaining records of mail volume, type, and processing times.
- Collaborating with other postal employees and teams to facilitate the efficient flow of mail throughout the processing center or post office.
- Assisting customers with mail-related inquiries, providing basic information on postal services, rates, and regulations.
- Performing routine maintenance and cleaning of mail processing equipment to ensure proper functioning and prevent disruptions.
- Adhering to safety procedures and guidelines to maintain a safe work environment.
Conduent New York, NY
Customer Service Representative
06.2019 - 08.2021
Job overview
- Utilize phone, email, chat, or video conferencing to provide personalized customer service and support to patients. Address inquiries, schedule appointments, assist with registration, insurance queries, and payment options.
- Actively listening to customers, understanding their needs, and offering appropriate solutions or guidance to resolve issues effectively and efficiently.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrating empathy and patience when handling customer complaints or concerns, aiming to turn negative experiences into positive ones.
- Manage and schedule patient appointments remotely, ensuring efficient utilization of healthcare providers' schedules and optimizing patient satisfaction. Send appointment reminders, handle rescheduling requests, and facilitate smooth appointment transitions.
- Accurately record patient interactions, inquiries, and outcomes in electronic health record (EHR) systems, customer relationship management (CRM) tools, or other remote documentation platforms. Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA, while working with sensitive medical information.
- Maintaining professionalism and a positive attitude in challenging situations, de-escalating tense interactions and fostering a customer-centric environment.
Education
Newtown High SchoolElmhurst, NY
High School Diploma
09.1998 - 07.2002
SAE Institute of Technology - New YorkNew York, NY
Music Production from Music Technology
06.2014 - 12.2014
Skills
Maintains confidentiality
Independent worker
Administrative support
QuickBooks proficient
50 WPM typing speed
Bilingual Spanish
Problem-solving
Ability to work in a fast-paced environment and meet processing deadlines
Timeline
Data Entry Analyst
Human Product Solutions LLC
03.2022 - 01.2023
Postal Support Employee Processing Clerk
United States Postal Service, USPS
09.2021 - 02.2022
Customer Service Representative
Conduent
06.2019 - 08.2021
SAE Institute of Technology - New York
Music Production from Music Technology
06.2014 - 12.2014
Newtown High School
High School Diploma
09.1998 - 07.2002