Viviana Vilchez
Irvine,CA
Summary
Personal banker with over 4 years of experience in financial services, specializing in relationship building and account management. Skilled in active listening, problem-solving, and delivering personalized solutions to meet members’ financial goals. Known for providing world-class service, supporting clients with sound financial guidance, and fostering long-term trust. Bilingual and certified in Spanish, with the ability to serve diverse communities and ensure inclusive, respectful service for all clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
Costa Mesa, Ca
12.2024 - 07.2025
- Expert in checking and savings accounts.
- Extensive knowledge in LLC, Corp, and Sole Proprietor
- Lending and credit Expert
- Interviewed customers to obtain information needed for opening personal and business accounts.
- Engaged with team members, partners, and other lines of business to offer the most appropriate products.
- Presented new and additional products and services to existing customers.
- Build personal and business banking relationships with existing and prospective clients
- Extensive knowledge about mortgage products including home equity lines of credit.
Retail Relationship Banker
Bmo Bank
Las Vegas
04.2024 - 12.2024
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Referred clients to wealth management for better wealth planning solutions
- Expert in Credit cards, Auto Loans, Business account and anything Mortgage related including HELOCS
Client Relationship Consultant 3
US Bank
11.2022 - 11.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Supported clients with business analysis, documentation, and data modeling
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Referred clients to wealth management for better wealth planning solutions
- Expert in Auto Loans, Credit cards, Business account
Relationship Manager & Lending Specialist
Bank Of America
CA
08.2020 - 08.2022
- Expert in checking and savings accounts
- Extensive knowledge in LLC, Corp, and Sole Proprietor
- Lending and credit Expert
- Interviewed customers to obtain information needed for opening personal and business accounts
- Engaged with team members, partners, and other lines of business to offer the most appropriate products
- Presented new and additional products and services to existing customers
- Collaborated with team members to achieve target results
- Build personal and business banking relationships with existing and prospective clients
- Extensive knowledge about mortgage products including home equity lines of credit
Skills
- Listening and empathy
- Excellent customer service
- Teamwork and collaboration
- Problem-Solving
- Account Management
- Lead Generation
- Customer Relations
- Mortgage Lending
- Credit Analysis
- Business Banking
- Portfolio Management
- Friendly, positive attitude
- Personal integrity
- Financial Services
Certification
- California Notary Public
- NMLS #2366428
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
12.2024 - 07.2025
Retail Relationship Banker
Bmo Bank
04.2024 - 12.2024
Client Relationship Consultant 3
US Bank
11.2022 - 11.2023
Relationship Manager & Lending Specialist
Bank Of America
08.2020 - 08.2022