Viviana Villafuerte
Chicago,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
Oak Brook, Illinois
11.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Demonstrated product features and benefits for customers' needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed promotional strategies to increase sales volume.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Answered incoming telephone calls to provide store, products and services information.
- Prepared merchandise for purchase or rental.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Handled returns and exchanges according to company policies.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lash Technician
Pink Blush Bar
Chicago, IL
11.2022 - Current
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Attended training sessions regularly to stay up-to-date on new products and procedures.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Educated clients on skin conditions, treatments and products to grow sales.
- Operated cash registers to receive payments from patrons.
- Trained new lash technicians on proper application of eyelash extensions.
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Kept records of all services rendered in order to track customer satisfaction levels.
- Removed eyelash extensions with oil-based makeup remover and lash glue dissolver.
- Kept track of customer services and preferences for future reference.
- Consistently met or exceeded sales goals set by management team members.
- Built strong relationships with customers by providing exceptional customer service.
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
Personal Assistant
Rk Pro Services
Chicago, IL
07.2017 - 02.2022
- Participated in care coordination conferences and staff meetings to improve skills set.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Processed invoices related to business expenses incurred by the executive team.
- Screened telephone calls and inquiries and directed as appropriate.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
Cashier/Server
Pauls Family Restaurant
Elgin, IL
08.2014 - 06.2017
- Motivated
- Team leadership
- Data entry
- Powerful negotiator
- Extremely organized
- Worked closely to solve problems and handle customer complaints.
- Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Collected cash, Credit and Checks payments to process transactions.
- Responded to customer requests via telephone and effectively answered questions and inquiries.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Penn Foster High School
Chicago, IL05-2016
Skills
- Java
- Python
- JavaScript
- C
- Upselling
- Promotional support
- Task prioritization
- Professional demeanor
- Goal tracking
- Upselling and cross selling
- Outgoing personality
- Cash register operation
- Point of sale operation
- Customer service
- Excellent people skills
- POS system operation
- Customer needs assessment
- Money transfer systems
- Sales forecasting
- Flexible schedule
- Friendly and outgoing
Certification
- Certified Java Developer, 01/2015
- AWS Certified Solutions Architect, 03/2019
Phone - Number
123-456-7890
Timeline
Sales Associate
Victoria's Secret & PINK
11.2024 - Current
Lash Technician
Pink Blush Bar
11.2022 - Current
Personal Assistant
Rk Pro Services
07.2017 - 02.2022
Cashier/Server
Pauls Family Restaurant
08.2014 - 06.2017
High School Diploma -
Penn Foster High School