Viviana Villalva
Splendora
Summary
Dedicated and empathetic professional with extensive experience in customer service, client relations, and problem-solving. Skilled in career guidance, interpersonal communication, and conflict resolution. Seeking a Career Counselor role to leverage my strong organizational abilities, motivational skills, and passion for helping individuals achieve their career goals. Proven track record of exceeding expectations through active listening, personalized support, and results-driven strategies.
Overview
17
17
years of professional experience
Work History
Business Client Onboarding & Compliance Specialist
Swyft Filings
Houston
10.2022 - 08.2023
- Guided new business clients through launching their business, providing strategic advice on the best value options.
- Handled all necessary paperwork, ensuring clients had the right tools for growth, protection, and compliance.
- Oversaw filing of annual reports and continuous compliance tasks to ensure clients remain in good standing with regulatory agencies.
- Educated clients on legal obligations and best practices for business success and stability.
Customer Service Representative
CPAP.COM
Stafford
06.2020 - 10.2022
- Provided personalized customer support, understanding client needs, and offering tailored product recommendations.
- Handled complex inquiries regarding sleep apnea products, showcasing active listening and problem-solving skills.
- Handled complex inquiries regarding sleep apnea products, showcasing active listening and problem-solving skills.
- Sustained comprehensive customer records, facilitating follow-up and continuous client engagement.
- Achieved high service quality scores by exceeding daily call and issue resolution metrics.
Customer Service & Guest Relations
Westin Hotel
Houston
08.2018 - 05.2020
- Delivered exceptional guest service, fostering positive relationships, and ensuring guest satisfaction.
- Managed reservations, concierge services, and guest valuables, emphasizing attention to detail and confidentiality.
- Balanced accounts and performed financial audits, demonstrating accuracy and integrity.
- Organized room turnovers and coordinated with housekeeping, showcasing multitasking and organizational skills.
Front Desk Receptionist
Trusted Senior Specialist LLC
Houston
02.2010 - 03.2012
- Provided professional customer interactions, managing inquiries, appointments, and correspondence.
- Supported office operations through effective mail handling and record management.
- Resolved client and staff issues independently, illustrating problem-solving capabilities.
- Greeted visitors and supported team communication, emphasizing interpersonal skills.
Pre-School Teacher
Primrose School of Greatwood
Sugar Land
05.2007 - 08.2008
- Developed engaging activities, fostering cognitive and social development.
- Evaluated student progress and maintained comprehensive records.
- Built strong relationships with students and parents, emphasizing mentorship and support skills.
Internet Sales
Allen Samuels Chevrolet
Houston
06.2006 - 05.2007
- Consulted with customers to identify their needs, promoting suitable products and services.
- Supported sales through up selling warranties and add-on services, exceeding quotas.
- Maintained product knowledge and customer engagement throughout the buying process.
Education
Associate of Arts - Psychology
Houston Community College
Stafford 07-2009
High School Diploma -
Stafford High School
Stafford 05-2007
Skills
- Career guidance support
- Client Relations & Engagement
- Active Listening & Empathy
- Problem Solving & Conflict Resolution
- Career Development Strategies
- Customer Service & Support
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Results-Driven & Goal-Oriented
- Needs Assessment & Goal Setting
- Documentation & Record Keeping
- Team Collaboration & Leadership
- Adaptability & Flexibility
Timeline
Business Client Onboarding & Compliance Specialist
Swyft Filings
10.2022 - 08.2023
Customer Service Representative
CPAP.COM
06.2020 - 10.2022
Customer Service & Guest Relations
Westin Hotel
08.2018 - 05.2020
Front Desk Receptionist
Trusted Senior Specialist LLC
02.2010 - 03.2012
Pre-School Teacher
Primrose School of Greatwood
05.2007 - 08.2008
Internet Sales
Allen Samuels Chevrolet
06.2006 - 05.2007
Associate of Arts - Psychology
Houston Community College
High School Diploma -
Stafford High School
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