Viviana Villanueva
Houston,TX
Summary
I am a dedicated, organized, and goal-oriented professional who strives to deliver my best in every task with a positive and professional attitude. I work effectively both independently and as part of a team, and I am known for being responsible and dependable in fulfilling my duties. I enjoy learning new skills and continuously developing professionally to contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Landscape Foreman
BVB Creative Designs
Houston, TX.
03.2015 - 05.2021
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Resolved issues quickly to maintain productivity goals.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained tools and equipment to foster safe and consistent operation.
Porter
The Grove At Pinemont Apts.
Houston, TX.
08.2021 - 11.2022
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained cleanliness and organization of lobby and common areas to enhance guest experience.
- Communicated with coworkers and managers about completed duties.
Leasing Consultant/Assistant Manager
Casa De Grande Apartments
Channelview, TX
08.2023 - 07.2025
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Managed lease documentation, ensuring compliance with regulations and accuracy in agreements.
- Cultivated strong relationships with residents, addressing inquiries and resolving concerns promptly.
- Coordinated marketing initiatives, enhancing visibility of available units through targeted campaigns.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Property Manager
Casa De Grande Apartments
Channelview, TX
07.2024 - 10.2025
- Managed daily operations of property, ensuring tenant satisfaction and adherence to leasing regulations.
- Oversaw maintenance staff, coordinating repairs and preventive maintenance schedules for efficiency.
- Developed and implemented marketing strategies to attract new residents and retain existing tenants.
- Planned special events such as lotteries, dedications and project tours.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
Aspenwood Apartments Homes
Houston, TX
02.2026 - Current
- Led daily operations to enhance resident satisfaction and streamline service delivery.
- Coordinated staff schedules to ensure efficient coverage and optimal workflow.
- Implemented training programs to improve team performance and service quality.
- Monitored maintenance requests, ensuring timely resolution and effective communication with residents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Skills
- Multitasking and Organization
- Customer service
- Time management
- Team motivation
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Customer service and satisfaction
- Problem-solving
- Customer relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Aspenwood Apartments Homes
02.2026 - Current
Property Manager
Casa De Grande Apartments
07.2024 - 10.2025
Leasing Consultant/Assistant Manager
Casa De Grande Apartments
08.2023 - 07.2025
Porter
The Grove At Pinemont Apts.
08.2021 - 11.2022
Landscape Foreman
BVB Creative Designs
03.2015 - 05.2021