Viviana Zambrano Guillen
Lancaster,SC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Bilingual with a strong work ethic, I consistently exceed expectations by leveraging excellent time management skills and a results-driven approach.
Overview
22
22
years of professional experience
Work History
Branch Manager
Fifth Third Bank
03.2014 - 01.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Personal Banker
Bank Of America
05.2011 - 03.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Manager
Comisariato Gonzalo Zambrano
04.1999 - 02.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Universidad San Gregorio Ecuador
05.2004
Skills
- Branch Operations Management
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Team Player
- Cash handling expertise
- Bilingual (english/spanish)
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Fifth Third Bank
03.2014 - 01.2021
Personal Banker
Bank Of America
05.2011 - 03.2014
Manager
Comisariato Gonzalo Zambrano
04.1999 - 02.2008
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Universidad San Gregorio Ecuador
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