Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Viviana E. Ayala

Berwyn,IL

Summary

Detail-oriented college student with education in Psychology and Child Education and Development seeking an employment opportunity with the Department of Children and Family Services. Customer service experience of 10 years including 1 year as Illinois Human services program liaison for third-party tech company in an office setting. Committed to professional, courteous and organized coordination of new role, demonstrating my diverse administrative and technical skills.

Overview

14
14
years of professional experience

Work History

Resolution Specialist

Change Healthcare, LLC
Lombard, IL
08.2018 - Current
  • Review and complete applications for State program benefits.
  • Collect and compile patient information and maintain client health and contact information confidentially per HIPPA regulations.
  • Communicate with various government agencies to effectively resolve nuances in client cases.
  • Organize and respond to incoming mail, emails and phone calls.
  • Address concerns from patients, hospital administration and third-party contacts within a timely-manner.
  • Prepare and submit daily and weekly productivity reports to upper management.
  • Participate in team-builds and department meetings to improve communication.
  • Stay abreast to new government laws and policy via research and communication.
  • Troubleshoot office equipment issues and resolve or escalate to via proper channels.

Customer Service Supervisor

Whole Foods Market, Inc
Hinsdale, IL
05.2013 - 08.2018
  • Supervise 25+ front end employees to ensure excellent customer service and maintain a steady customer flow.
  • Process customer special orders, returns, attentively absorb customer concerns and escalate to appropriate leadership.
  • Train new cashiers, schedule breaks, lunches and delegate other tasks when applicable.
  • Manage and assist with cash tills, store safe and daily reporting of cash audits and variances.
  • Maintain a clean, safe and organized front-end to risk management satisfaction.
  • Order and maintain department supplies.
  • Organize company outings, employee perks, activities and recruit volunteers for community outreach programs.
  • Educate all team members about the recycling and waste management program.
  • Advise department supervisors of sales and labor costs upon request.
  • Coordinate and organize merchandise in front end with seasonal and festive displays on a weekly basis.
  • Manage holiday catering orders.

Manager Trainee

Corner Bakery Café
La Grange, IL
05.2012 - 08.2013
  • Take customer's orders and provide excellent customer service.
  • Order and organize stock.
  • Approve food presentation, confirm safe food temperatures, and evaluate equipment daily.
  • Manage cash tills, store safe and prepare daily reporting of cash audits and variances.
  • Coordinate and organize all merchandise displays.
  • Learned and mastered every position: prep cook, line cook, caterer, cashier, server.
  • Take, prepare and deliver catering orders.

Manager Trainee

McDonald's
Berwyn, IL
07.2011 - 12.2012
  • Provide excellent customer service.
  • Verify food orders and evaluate equipment quality daily.
  • Manage cash tills, store safe and prepare daily reporting of cash audits and variances.
  • Train new employees.
  • Learned and mastered every position: cashier, drive through attendant, line cook.
  • Maintain a clean, safe and well-organized establishment.

Cashier

Al's Pizzeria
North Riverside, IL
09.2009 - 07.2011
  • Take customer's phone and in-person orders in a timely and friendly manner.
  • Maintain a clean, safe and well-organized work environment.
  • Take and assist preparing catering orders.
  • Communicated openly and honestly with customer concerns in regard to nutrition and/or food allergen facts.

Education

High school diploma - undefined

J. Sterling Morton High School
2016

Associates - Arts

Morton University

Skills

  • Type 45 WPM
  • Conflict Resolution
  • Leadership experience
  • Microsoft Suite
  • Time management
  • Communication
  • Flexibility
  • Information collection
  • Detail oriented

Accomplishments

  • Honorable mention - Change Healthcare January 2019.
  • Honorable mention - Change Healthcare March 2019.
  • Honorable mention - Change Healthcare August 2019.
  • Team member of the month- Whole Foods Customer Service- February 2016.
  • Team member of the month- Whole Foods Customer Service- May 2014.
  • Team member of the Month- Corner Bakery Café- August 2013.

Timeline

Resolution Specialist

Change Healthcare, LLC
08.2018 - Current

Customer Service Supervisor

Whole Foods Market, Inc
05.2013 - 08.2018

Manager Trainee

Corner Bakery Café
05.2012 - 08.2013

Manager Trainee

McDonald's
07.2011 - 12.2012

Cashier

Al's Pizzeria
09.2009 - 07.2011

High school diploma - undefined

J. Sterling Morton High School

Associates - Arts

Morton University

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