Viviana. M Temu
Montebello,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a fast learner and willing to learn new things.
Overview
1
1
Language
23
23
years of professional experience
Work History
Caretaker
Premier health care services
Montebello, CA
01.2017 - Current
- Provided mobility support and safe transfers using proper techniques
- Assisted patients with bathing, dressing, and personal hygiene
- Prepared meals and served snacks following care plans
- Reminded clients about medications and daily schedules
- Cleaned living spaces, linens, and shared areas
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Performed light housekeeping duties including laundry and meal preparation.
Customer Service Support Representative
Wilbur Curtis
Montebello, California
03.2012 - Current
- Answered customer calls about Wilbur Curtis coffee equipment and service support.
- Processed parts orders, replacements, and warranty requests for commercial beverage customers.
- Resolved product questions using Wilbur Curtis manuals, specifications, and troubleshooting guides.
- Coordinated with sales, shipping, and production teams on customer needs.
- Tracked service cases, order status, and customer records in support systems.
- Built sustainable relationships with customers through open communication.
- Provided customer service support for incoming inquiries and requests via telephone and emails.
Bank Teller
Southland Credit Union
Downey, California
03.2008 - 09.2011
- Processed cash, check, and loan payments with accuracy.
- Balanced cash drawer and verified daily teller transactions.
- Assisted Southland Credit Union members with deposits, withdrawals, and account inquiries.
- Resolved teller issues and supported smooth front counter operations.
- Provided assistance to other tellers during peak business hours as needed.
Customer Service Cashier
Ria Envia
Cerritos, California
03.2004 - 03.2008
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Processed remittance transactions for Ria Envia customers at service counter.
- Verified customer identity and transaction details before payment release.
- Handled cash deposits, payouts, and currency exchanges with accuracy.
- Assisted customers with transfer forms and service questions.
- Greeted customers and provided friendly customer service.
- Explained Ria Envia transfer services and fee information clearly.
- Balanced cash drawer and prepared daily transaction records.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers of in-store promotions or pricing specials.
Education
Montebello High School
Montebello, CaliforniaSkills
- Data entry
- Customer service
- Phone assistance
- Answer customer inquiries
- Personal care assistance
- Safe patient transfers
- Meal preparation
- Housekeeping procedures
- Cash handling
- Problem solving
- Companionship skills
- Transaction balancing
- Account verification
- Deposit processing
- Payment processing
- Cash management
- Money transfer systems
- Money handling
- Sales and Cross-selling
- Money orders
- Bilingual in Spanish
Languages
Spanish
Professional
Timeline
Caretaker
Premier health care services
01.2017 - Current
Customer Service Support Representative
Wilbur Curtis
03.2012 - Current
Bank Teller
Southland Credit Union
03.2008 - 09.2011
Customer Service Cashier
Ria Envia
03.2004 - 03.2008
Montebello High School