Viviane Coughlin

Purchase raw material and
components for tooling and in house machine builds/ repairs. Including, but not limited to, motors, drives, electrical components, CNC equipment, and raw steel/ alloys.
Negotiate costs. Investigate crosses of products to reduce costs and extend the life cycles of machine parts.
Read manufactured part prints, outsource machining as needed.
Analyze buying habits to implement and streamline ordering processes in the shop. Creating inventory lists and organizing commonly used items to be stocked.
Schedule all emergency repairs and maintenance for machines in the building.
Create purchase order for customer-driven outside process such as shot-peen, vibratory deburr and plating.

Document Rejections to suppliers.

Regular follow ups to ensure the rejections are closed within a timely manner. Verify effectiveness of the changes made by suppliers.

• Developed a strong understanding of company needs across various departments allowing for more relevant product suggestions during procurement discussions.
• Managed vendor performance evaluations to ensure consistent quality standards and timely deliveries.
• Streamlined the ordering process by creating standardized templates and documentation procedures.
• Served as a liaison between internal stakeholders and external suppliers, fostering a harmonious working relationship to support efficient procurement practices.
• Maintained detailed records of all purchases, enabling effective tracking of expenses and supplier performance.
• Utilized data analysis to identify patterns in spending habits, leading to more effective procurement decisions.
• Collaborated with cross-functional teams for streamlined procurement processes, resulting in cost savings.
• Participated in regular audits of inventory levels to identify discrepancies or areas requiring improvement.
• Optimized inventory levels by implementing efficient forecasting techniques and monitoring demand trends.
• Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
• Forecasted purchasing trends and improved merchandising strategies.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Collaborated with sales team to identify and fulfill customer needs.
• Prepared and analyzed reports to track inventory and purchasing trends.

Analyze, prepare, and present monthly revenue reports, interpret technical engineering documents. • Deliver and exceed month to month financial targets by spearheading process-improvement initiatives. • Review full product line, identify problem resolutions, and document recommendations. • Consistently meet all growth initiatives through the development and implementation of strategic plans and activities. • Facilitate current and new business relationships with distributors, use productive selling strategy and increased sales by 400%. • Manage, coach, and mentor a team of 12 while contributing to team member engagement. • Develop and carry out customer support activities, customer prospecting, quoting, and order assistance. • Formulate effective collaborative partnerships with internal and external partners which deliver on both agency and individual success. • Interpret technical engineering documents (schematic drawings, machine/part blueprints,etc.) via Comdet and Jcockpit. • Facilitate network wide initiatives, national projects and meetings which streamlined processes and work efforts across the organization.

Liaison between customers and employees in the service department for the US and Brazil Office, invoicing over $3 million dollars.
• Coordinated with sales and marketing teams to create tailored customer onboarding plans to increase platform adoption.
• Facilitated staff training and individual coaching, enhanced customer satisfaction above 100 %.
• Facilitated with quotations, ordering, requisitioning, and inventory management related to invoicing.

Drove profitability for the entire business unit involving transactions related to the service department between both the United States and Brazil offices.
• Analyzed industry trends and provided recommendations to execute management regarding quality of service including speed of resolution.
• Streamlined customer requests by using a cloud-based field management system (Salesforce / Servicemax (CRM).
• Identified and resolved local and remote customers/staff regarding billing disputes, credits, scheduling, material control, and project tasks.
• Coordinated with parts department in inside repairs, parts sales, parts research, warranty claims, and program management, of aftermarket machine options.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided services such as: picking up client's prescriptions, grocery shopping, driving to and from airport.
  • Facilitated calendar management including scheduling calls, in-person meetings, and video conferences.
  • Reserved and coordinated travel arrangements including flights, hotels, and ground transportation for both domestic and international trips.
  • Arranged logistics for on and off-site meetings, including catering orders and room reservations.
  • Guided with personal shopping, gift purchasing, and other personal errands.
  • Coordinated childcare and pet care schedule.
  • Completed light filing, scanning, copying, and data entry. Drafted correspondences, thank you notes, and memos.
  • Supported all administrative duties in the office including maintaining office supplies, processing mail and deliveries, and troubleshooting operational systems.