Viviane Fernandes
Bethe
Summary
Adept at driving operational excellence and strategic growth, I significantly enhanced productivity performance at WordPodium. My expertise in strategic planning, combined with a knack for fostering strong stakeholder relationships, led to notable organizational advancements. Demonstrated proficiency in operations oversight and a talent for marketing strategies underscore my comprehensive skill set.
Overview
6
6
years of professional experience
Work History
Director of Operations
WordPodium
09.2023 - 09.2024
- Developed financial forecasts for resource allocation and strategic planning.
- Evaluated financial performance metrics to inform operational adjustments and improvements.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Implemented quality control measures to maintain high standards of service delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Office Manager
Iza Batista Cleaning Service
02.2019 - 08.2023
- Monitored expenditures for better financial control.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Bachelor of Arts - Business Administration And Management
Faculdades Integradas Do Extremo Sul Da Bahia
Eunapolis, Bahia01-2017
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Schedule oversight
- KPI tracking
- Schedule management
- Business marketing
- Marketing strategies
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Director of Operations
WordPodium
09.2023 - 09.2024
Office Manager
Iza Batista Cleaning Service
02.2019 - 08.2023
Bachelor of Arts - Business Administration And Management
Faculdades Integradas Do Extremo Sul Da Bahia
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