Viviane Jean-Claude

• Answered phone calls and welcomed visitors to office.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Greeted visitors or callers to handle questions or direct to appropriate staff.

• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Explained policies and procedures to visitors.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.

·Provided different eye testing to patients.

· Maintain clean work environment.

· Appointment scheduling and insurance verification for patients.

· Entering medical documents for patients into medical software

· Responsible for making appointments for clients and following up for car service

· Answering phone calls, making appointments and taking messages for doctors

· verifying medical insurances and collecting co pays

· Generating referrals for patients and faxing documents to other facilities

• Arranged exam and procedure rooms and making inventory of supplies and equipment.
• Sending medications necessary for treatment and testing to pharmacy.
• Administered medications to perform eye testing
• Described and educated patients on treatments and testing procedures.
• Scheduled cataract extractions, cataract surgery aftercare and education.
• Greeted and check-in patients, and collected personal, medical, and insurance information.
• Scheduled patients appointments
• Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and facility.

• Administered medications as instructed by physician or nurse practitioner.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Planned, prepared or served meals to patients according to prescribed diets.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Documented care provided and submitted notes to supervisor.

• Gathered all customer files for the accountant for tax filing

• Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

• Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

• Greeted customers entering establishment

• Filed and maintained records.