Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Viviane Oliva

Ayer,MA

Summary

Compassionate and service-oriented professional with over 20 years of experience in customer service across hospital and school settings, office environments, restaurants, and supermarkets. Adept at providing empathetic support, clear communication, and efficient problem-solving in fast-paced, people-centered roles. Recognized for being kind, dependable, and a strong advocate for others. Seeking a position where I can continue to use my skills to help people, foster positive interactions, and make a meaningful impact.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Childcare Provider

Private Family
Sudbury, MA
04.2024 - Current
  • Provided attentive, nurturing care for two young children in a private household setting.
  • Safely transport children from home to daily scheduled after school's activities, ensuring punctuality and supervision.
  • Maintained open communication with parents regarding the children’s routines, needs, and progress.
  • Supported children with homework, routines, and play, fostering a positive, engaging, and structured environment.
  • Ensured safety, emotional well-being, and consistency in daily routines, including snacks, hygiene, and transitions between activities.

Assistant Office Manager Welcome Academy

Framingham Public Schools
Framingham. MA
08.2022 - Current
  • Serve as the first point of contact for newcomer and bilingual students and their families, providing a welcoming and culturally responsive environment.
  • Communicate effectively with families in both English and their native language (when possible or with support), including in-person, phone, email, or written correspondence.
  • Assist students with daily school needs, answer questions, and direct them to appropriate resources.
  • Schedule and coordinate meetings involving the Vice Principal, Counselor, Social Worker, teachers, and families.
  • Track student attendance and follow up through phone calls, emails, or in-person meetings with parents/guardians.
  • Maintain accurate student records and prepare orientation folders for newly enrolled students.
  • Coordinate the collection of academic records from previous schools as needed.
  • Monitor and maintain office supplies for the Welcome Academy, ensuring availability for staff and students.
  • Organize the physical and digital office space to ensure efficient workflow and confidentiality of student records.

Cashier and Inventory Buyer

Whole Foods Market Inc
Bedford, MA
08.2005 - 04.2016
  • Purchased and managed inventory to sustain an average weekly revenue of $35,000 across cheese and coffee departments.
  • Maintained optimal purchasing levels to support demand while minimizing waste and overstock.
  • Researched and introduced new products while actively promoting existing lines to drive sales and meet departmental targets.
  • Collaborated with store leadership to execute promotions, enhance merchandising strategies, and achieve team performance goals.
  • Delivered exceptional customer service by assisting shoppers with product knowledge, recommendations, and prompt issue resolution.
  • Accurately processed customer transactions while maintaining a clean, organized, and efficient checkout area.

Front Desk Receptionist

Lindley Food Services
Everett, Ma
02.2002 - 03.2005
  • Typed and prepared detailed recipes for kitchen staff and clients, ensuring accuracy and consistency in formatting.
  • Maintained organized filing systems for company documents, production schedules, and client records.
  • Answered and directed incoming calls in a professional and friendly manner, addressing inquiries and providing information as needed.
  • Supported production planning by organizing materials, documentation, and schedules to meet daily operational needs.
  • Greeted and interacted with clients, delivering excellent customer service and representing the company with professionalism.

Office Administrator

COLEGIO NOTRE DAME DE CAMPINAS
Campinas, Brazil
01.1995 - 06.2000
  • Performed comprehensive administrative duties—including typing, filing, and preparing financial reports—to support smooth school operations and ensure data accuracy.
  • Acted as primary receptionist: greeted visitors, answered multi-line phone systems, and directed inquiries, ensuring a welcoming environment for families and external partners.

Education

High School Diploma -

Colegio Culto A Ciencia
Campinas, Sao Paulo

Skills

  • Fluent in Portuguese
  • Conversational Spanish
  • Strong organizational and communication skills
  • Proficiency in Microsoft Office, Google Workspace, and hospital information systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Exceptional customer service
  • Professional work ethic and integrity
  • Childcare development
  • Team collaboration
  • Reliability
  • Regulatory compliance

Certification

  • Certified Nursing Assistant/ Home Health Aid, 2014
  • Family Childcare Provider, 2017
  • Pharmacy Technician, 2020

Timeline

Childcare Provider

Private Family
04.2024 - Current

Assistant Office Manager Welcome Academy

Framingham Public Schools
08.2022 - Current

Cashier and Inventory Buyer

Whole Foods Market Inc
08.2005 - 04.2016

Front Desk Receptionist

Lindley Food Services
02.2002 - 03.2005

Office Administrator

COLEGIO NOTRE DAME DE CAMPINAS
01.1995 - 06.2000

High School Diploma -

Colegio Culto A Ciencia

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Viviane Oliva