Hi, I’m
VIVIANE ZOUNGRANA
Washington,DC
Summary
Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, and an Information Technology cloud and Linux professional certified since 2021. As a Cloud Practitioner, I understand how software and hardware systems bring business visions to life. I am willing to learn new skills and technologies and integrate industry knowledge and terminology to better my skills.
I am a detail-oriented problem solver with 300+ training hours and experience in cloud computing. I am Interested in attaining a career that will allow me the opportunity to excel in the cloud environment, and data system as well as highlight my previous work experience and leadership abilities.
Overview
13
years of professional experience
Work History
Consular Outsourcing BLS Services.inc
Administrative Assistant-Submission Officer
11.2022 - Current
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Process of selected Human resources transactions within agreed service levels and timelines.
- Provide responsive, caring, and excellent customer service in visa application processing.
- Maintain team targets in customer satisfaction and service delivery performance.
- Problem-solving in documentation and orientation.
- Assure marketing services and travel advisory to customers.
- Ensure quality daily one /one customer service.
- Perform daily data entry, payment processing, and cash reports.
- Collect clients' biometrics and perform status checking.
- Contribute to the development and maintenance of standard operating procedures
Business And Professional Women's International Fe
Organizer and Manager
10.2010 - 11.2022
Job overview
- Mobilized 100 to 150 young women to organize workforce development.
- Organized and identified education opportunities for young women.
- Educated young women-girls in women's health/wellbeing.
- Educated members on women's right to education/school.
- Researched partnering with other NGOs.
- Participated in BPW meetings at the United Nations in New York
Generation USA
Junior Cloud Practitioner Program
02.2022 - 05.2022
Job overview
- Participated in a 10 weeks Jr. Cloud program, spend over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts
- .Developed knowledge of Linux, Python, AWS, and DevOps to support IT operation-related cloud-based environment
Mariott International
Bilingual Customer Service Specialist
03.2015 - 03.2022
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and French.
- Streamlined communication processes for increased efficiency by translating company materials into French
- Assisted team members with language barriers, improving overall team productivity and collaboration.
- Achieved high customer satisfaction ratings with efficient bilingual support during peak call times.
- Ensured adequate employment of resources and customer service.
- Accurately reported daily activities to management.
- Assisted up to 50 customers daily with questions about their room services.
- Organized rooms and spaces to maintain visual appeal and satisfaction.
- Prepared packages for end-of-stays.
- Adhered to company policies and standards to consistently achieve high performance.
- Resolved concerns with products or services.
- Scored in the top 5% of employees for achieving attendance and expectations.
Education
Generation USAAtlanta, CA
CERTIFICATE from AWS CLOUD PRACTITIONER
06.2022
CEFIGBurkina Faso
Associate of Applied Science from Business Administration And Management
06.2012
NATIONAL SCHOOL OF PUBLIC HEALTHBURKINA Faso
Bachelor of Arts from Family Practice Nurse Practitioner
09.2008
Skills
- Expense Reporting
- Quality Assurance
- Meeting planning
- Office Administration
- AWS Certified Cloud Practitioner
- Data entry
- Customer service
- Teamwork
- Associate nursing
- Problem-solving
- Nursing diploma
- Microsoft Azure
- Conflicts resolution
Languages
French
Full Professional
Timeline
Administrative Assistant-Submission Officer
Consular Outsourcing BLS Services.inc
11.2022 - Current
Junior Cloud Practitioner Program
Generation USA
02.2022 - 05.2022
Bilingual Customer Service Specialist
Mariott International
03.2015 - 03.2022
Organizer and Manager
Business And Professional Women's International Fe
10.2010 - 11.2022
Generation USA
CERTIFICATE from AWS CLOUD PRACTITIONER
CEFIG
Associate of Applied Science from Business Administration And Management
NATIONAL SCHOOL OF PUBLIC HEALTH
Bachelor of Arts from Family Practice Nurse Practitioner
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