Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivianette Murcia

Winter Haven,FL

Summary

Support professional prepared for role requiring effective communication and problem-solving capabilities. Known for enhancing customer satisfaction through timely and accurate support. Reliable team player with focus on adapting to changing needs and delivering consistent results.

Overview

17
17
years of professional experience

Work History

Back Office Support Representative

Mohela Contractor
10.2023 - 10.2024
  • Complete all required training and apply information to performance of duties
  • Follow back-office processing procedures, guidelines policies of Radius Global Solutions and the client
  • Efficiently and effectively enter data into client portal
  • Exhibit and maintain high levels of accuracy in processing applications
  • Handle all methods of communication in a transparent and professional manner
  • Reinforce high customer service standards to maintain excellent client satisfaction
  • Accurately document each transaction in accordance with client specifications
  • Consistently perform job duties and tasks achieving expected productivity and quality metrics
  • Collaborate with team to identify trends and or issues based upon service activity
  • Keep up to date knowledge, understanding and compliance with all Federal State and Local Laws and regulations, with functional area (including FDCPA laws and State laws) to ensure compliance with all state and federal regulations and with Company policies and procedures
  • Maintain regular attendance and timeliness which are required due to the production based nature of the business and client requirements
  • Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommended process improvements for efficiencies and best practice
  • Adhere to all Company, Client and Consumer confidentiality and secure policies and procedures

Tier 2 Customer Service Representative

FEMA RESPONSE & RECOVERY CONTRACTOR (GRIDIRON)
01.2021 - 01.2023
  • Favorably Adjudicated (4/27/22)
  • Obtained background clearance to meet the requirements of a government-based position
  • Registration Intake
  • Maintain Perfect Quality Assurance Evaluations
  • Tier 2 duties include but are not limited to Active Listening, Showing Empathy and Resolving any Issues that came to my attention
  • Assisted with thousands of Individuals handling COVID Funeral Expenses
  • Security Awareness Training Certified on 4/6/23
  • Double-Checked Information in the computer system for accuracy and updated data
  • Forwarded Completed entries to FEMA Caseworker for review and approval
  • Ensured that the personal information of clients and employees are kept private

Front Desk and Service Lead

Winn Dixie Stores, Inc.
01.2008 - 01.2017
  • Responsible for customer service desk and supervision and training of cashiers
  • In depth knowledge of money handling, personal money orders, Western Union rules/ regulations, balancing cash drawers, bank deposits, check cashing, sales transactions, front end inventory and monitoring cash flow at individual stations.

Education

Haines City High School
Haines City, Florida
01.2006

Skills

  • Data Entry
  • Excellent Customer Service Skills
  • Leadership Skills
  • Specializes in Escalation
  • Communication Skills
  • Data Processing
  • Regulatory Compliance
  • Creative Problem Solving

Timeline

Back Office Support Representative

Mohela Contractor
10.2023 - 10.2024

Tier 2 Customer Service Representative

FEMA RESPONSE & RECOVERY CONTRACTOR (GRIDIRON)
01.2021 - 01.2023

Front Desk and Service Lead

Winn Dixie Stores, Inc.
01.2008 - 01.2017

Haines City High School

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