Viviana Garcia
Shelley,Idaho
Summary
Experienced interpreter and liaison skilled in client engagement, language proficiency, and cultural competency. Adept at facilitating communication between diverse groups to enhance involvement and support educational processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Interpreter/Translator Migrant Family Liaison
Shelley School District #60
Shelley, Idaho
08.2018 - 08.2025
- Provided interpretation services for students and families during school meetings.
- Facilitated communication between teachers and non-English speaking parents, fostering engagement.
- Supported non-English speaking parents in navigating school processes to promote involvement.
Front Desk Administrator
South East Idaho Community Partnership
Blackfoot, Idaho
10.2017 - 02.2018
- Managed front desk operations and welcomed visitors to the community partnership.
- Assisted clients with inquiries and directed them to appropriate resources.
- Coordinated appointment scheduling for staff and community services.
- Maintained accurate records of client interactions and service requests.
- Provided information about programs and services offered by the partnership.
- Handled phone calls and routed messages to relevant personnel efficiently.
- Ensured front desk area remained organized and professional at all times.
- Collaborated with team members to improve customer service processes regularly.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Ensured that front desk area is clean and organized at all times.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Greeted customers and answered inquiries in a friendly manner.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Processed payments for services rendered according to established procedures.
- Scheduled appointments for clients based on availability of staff.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Developed strong relationships with customers through friendly interactions.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Teacher Aid
American Falls School District 381
American Falls, Idaho
09.2004 - 03.2006
- :
- - Assisted teachers in managing classrooms and supervising students efficiently.
- - Organized educational materials and resources for daily classroom activities.
- Monitored student progress and provided feedback to teachers.
- Facilitated communication between students, teachers, and parents.
- Implemented behavior management strategies to foster a positive environment.
- Participated in professional development workshops to enhance teaching skills.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Instructed and monitored students in use and care of equipment and materials.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Laminated teaching materials to increase durability under repeated use.
- Organized student performance and enrichment activities to facilitate learning.
- Graded assignments and tests and documented results into filing systems.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Participated in professional development workshops and training sessions.
- Implemented classroom rules and procedures to maintain discipline and order.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Monitored student progress and provided feedback to both students and teachers.
- Facilitated small group learning activities to reinforce lesson objectives.
- Provided one-on-one support to students requiring additional assistance.
- Managed the distribution and collection of textbooks and other teaching materials.
- Prepared and set up equipment and materials for laboratory sessions.
- - Collaborated with staff to develop engaging lesson plans.
Teacher
Idaho Migrant Council (Manuel Cavazos)
Aberdeen , ID
05.2000 - 10.2003
- Developed engaging lesson plans aligned with state educational standards.
- Facilitated interactive classroom activities to enhance student participation.
- Implemented individualized learning strategies for diverse student needs.
Education
Associate of Applied Science - Cosmetology
School of Hairstyling
Pocatello, ID04-2003
High School Diploma -
Austin High School
El Paso, TX05-1997
Some College (No Degree) - General Studies
El Paso Community College
El Paso, TXSkills
- Interpretation
- Translation
- Cultural competency
- Language proficiency
- Documentation skills
- Customer relationship management
- Client engagement
- Process navigation
- Team collaboration
- Effective communication
- Active listening
- Adaptability
- Consecutive interpretation
- Interpersonal communication
- Dialect understanding
- Cultural competence
- Simultaneous interpretation
- Emotional intelligence
- Client confidentiality
- Professional ethics
- Intercultural sensitivity
- Stress management
- Fluent bilingualism
- English/Spanish fluency
Certification
Certified Medical Interpreter
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Interpreter/Translator Migrant Family Liaison
Shelley School District #60
08.2018 - 08.2025
Front Desk Administrator
South East Idaho Community Partnership
10.2017 - 02.2018
Teacher Aid
American Falls School District 381
09.2004 - 03.2006
Teacher
Idaho Migrant Council (Manuel Cavazos)
05.2000 - 10.2003
Associate of Applied Science - Cosmetology
School of Hairstyling
High School Diploma -
Austin High School
Some College (No Degree) - General Studies
El Paso Community College