Vivian J. Fonteboa
QUEENS,NY
Summary
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Senior Surgical Coordinator
Mount Sinai Hospital
01.2010 - Current
- Company Overview: Otolaryngology Department
- Scheduling surgical cases for the Head & Neck Physicians, arranging patient pre testing, coordinating Covid test appointment, providing patient pre and post-operative instruction; confirming operating rooms; obtaining operating rooms and coordinating with hospital to accommodate the rooms according to case type; confirm patient surgical times; review patient medications before surgery; obtain insurance pre certification’s for all surgical cases
- Scheduling postoperative appointments
- Liaison between surgeon(s) and hospital O.R scheduling department and hospital finance Department
- Assist all department physician with O.R Scheduling issues train new staff surgical schedulers
- Manage approximately 30 incoming calls, emails and faxes per day from customers
Patient Services Coordinator
Mount Sinai Hospital
01.2007 - 01.2010
- Company Overview: Otolaryngology Department
- Receiving patients; preparation of charts; Patient registration in IDX System; Scheduling appointments; answering phones; maintaining arrival/no show statistics; receiving/logging payments
- Otolaryngology Department
Practice Manager/Coordinator/Surgical Scheduler Coordinator
Rosemary B. Desloge, MD
01.2005 - 01.2007
- Company Overview: Otolaryngology
- Supervise the clerical and billing staff, including receptionists, front-office administrators, and bookkeepers
- They develop and enforce policies and procedures that promote a well-organized and efficient workplace
- Patient registration in NEXTGEN system; Scheduling appointments; triaging patient appointments; maintain medical records; cataloging radiology films; sort/distribute mail; coordinate physician’s schedule; scheduling all lab and outside testing; coordinate speech language; pathologist schedule; schedule & assist FEEST testing (swallow test); scheduling surgical case with hospital’s MFF system, arranging patient pre testing, providing patient pre and post-operative instruction; confirmed operating rooms and patient’s surgical times
- Liaison between professional and clerical staff; Insurance verification and precertification’s
Patient Coordinator
Cornell Weill Medical Center
01.2000 - 01.2005
- Company Overview: Otolaryngology
- Receiving patients; preparation of charts; patient registration in IDX system; scheduling appointments; triaging new patient appointments; Maintain medical records; coordinate physician’s schedule; scheduling all lab and outside testing; coordinate speech language; pathologist schedule and arrange & assist hospital in-patient FEEST testing (swallow test)
- Scheduling surgical cases in hospital’s MFF system confirming operating rooms, confirm patient surgical times; Insurance verification and precertification’s
- Otolaryngology
Patient Coordinator
Mount Sinai Hospital
05.2000 - 10.2000
- Company Overview: Cardiology Department
- Perform patient care and administrative activities: Scheduling appointments; transcribe correspondence and reports; organize and maintain physicians schedule and itinerary
- Cardiology Department
Practice Manager /Patient Coordinator/Surgical Coordinator
Mount Sinai Hospital
01.1998 - 01.2000
- Company Overview: The Grabscheid Voice Center
- Interface with Administration regarding service request, complaints, liaison between professional/clerical staff, posting & logging all daily monetary transactions, preparing charts; patient registration in IDX system, scheduling appointments, triaging patient calls, maintain medical records, cataloging radiology films, sort/distribute mail, schedule surgeries, confirm operating room and patient surgical time, provide patient pre and post-operative instructions, pre authorize surgeries, maintain office inventory, maintain weekly itinerary for physician
- The Grabscheid Voice Center
Patient Services Coordinator
Mount Sinai Hospital
01.1997 - 01.1998
- Company Overview: Otolaryngology Department
- Receiving patients; preparation of charts; Patient registration in IDX System; Scheduling appointments; answering phones; maintaining arrival/no show statistics; receiving/logging payments
- Otolaryngology Department
Education
Business Administration
The Woods Business School
New York, NY01.1987
High School -
Long Island City High School
Long Island City, NY01.1986
Skills
- Epic System
- EPIC OP TIME
- IDX System
- Strong communication skills
- Patient coordination
- Surgical procedures
- Postoperative follow-up
- Medical terminology proficiency
- Scheduling expertise
- Schedule coordination
- HIPAA compliance
- Correspondence writing
- Educating patients
- Facility coordinating
- Office administration
- Calendar management
- Pre-operative review
- Pre-authorization management
- Problem-solving
- Critical thinking
- CPT coding
- Medical terminology
- Collaboration and teamwork
- Medical coding
Computer Programs
- Epic System
- EPIC OP TIME
- IDX System
Languages
Spanish
Native or Bilingual
Timeline
Senior Surgical Coordinator
Mount Sinai Hospital
01.2010 - Current
Patient Services Coordinator
Mount Sinai Hospital
01.2007 - 01.2010
Practice Manager/Coordinator/Surgical Scheduler Coordinator
Rosemary B. Desloge, MD
01.2005 - 01.2007
Patient Coordinator
Mount Sinai Hospital
05.2000 - 10.2000
Patient Coordinator
Cornell Weill Medical Center
01.2000 - 01.2005
Practice Manager /Patient Coordinator/Surgical Coordinator
Mount Sinai Hospital
01.1998 - 01.2000
Patient Services Coordinator
Mount Sinai Hospital
01.1997 - 01.1998
High School -
Long Island City High School
Business Administration
The Woods Business School
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