Viviann Armstrong

Data entry using payroll software.

• Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Provided customer service to employees regarding payroll inquiries and issues.

• Used skip tracing and other techniques to locate debtors
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account
• Used scripted conversation prompts to convey current account information and obtain payments
• Used probing techniques to determine debtors' reasons for delinquency
• Counseled debtors on payment options and arranged installment agreements
• Processed payments and contracts on accounts

• Recorded all information regarding financial status of customers
• Counseled debtors on payment options and arranged installment agreements
• Resolved challenging situations with friendly but firm strategies
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues

• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Provided primary customer support to internal and external customers in fast-paced environment
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• Performed data entry to record call notes, suggestions and questions

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Performed data entry with [Software] to record call notes, suggestions and questions
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings