Viviann Garza
Houston,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Tasker
Ulta
08.2022 - 03.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Planned and scheduled projects and directly performed installations.
- Supervised and trained new staff in performing census.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Beauty Advisor
Ulta
04.2022 - 03.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Followed up with customers to increase satisfaction with purchases and services.
- Stocked merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Trained new staff in product knowledge and customer service protocols.
- Recommended specific hair and beauty products to meet individual customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Brand Representative
Hollister
08.2020 - 02.2022
- Communicated product value, quality, and style to educate and entice potential customers.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Rang up customers by processing cash and credit payments to complete sales transactions
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Sociology
Lone Star College System
Spring, TX05.2024
High School Diploma -
Cypress Ridge High School
05.2022
Skills
- Multitasking and Organization
- Regulatory Reporting
- Customer Service
- Credit and Cash Transactions
- Ticket Sales
- Merchandise Packaging
- Cash Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Tasker
Ulta
08.2022 - 03.2023
Beauty Advisor
Ulta
04.2022 - 03.2023
Brand Representative
Hollister
08.2020 - 02.2022
Associate of Arts - Sociology
Lone Star College System
High School Diploma -
Cypress Ridge High School
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