Vivianna Espinal

• Crafted signature cocktails and beverages to enhance customer satisfaction.
• Managed inventory levels, ensuring timely restocking of supplies and equipment.
• Trained new staff on bartending techniques and customer service standards.
• Implemented efficient workflow processes to optimize bar operations during peak hours.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed order accuracy and ensured timely delivery to enhance guest satisfaction.
• Trained new staff on menu offerings and service protocols to maintain high standards.
• Collaborated with kitchen staff to streamline food preparation processes and improve efficiency.

• Provided exceptional customer service by attentively addressing guest needs and preferences.
• Maintained cleanliness and organization of hookah preparation area to ensure a safe environment.
• Assisted in selecting flavors and products, enhancing overall guest experience and satisfaction.
• Educated guests on proper hookah usage, promoting responsible consumption practices.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Set up and maintain paper and electronic filing systems for records,correspondence, and other material.

• Locate and attach appropriate files to incoming correspondence requiring replies.