Vivianna Miner
Minooka,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Purchasing Specialist III/Inside Sales Support Specialist
Impact Networking LLC
Lake Forest, United States
01.2017 - 12.2024
- Prepare, maintain, and review purchasing files, reports and price lists
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Review requisition orders to verify accuracy, terminology, and specifications
- Track the status of requisitions, contracts, and orders
- Train and supervise subordinates and other staff
- Approve and pay bills
- Prepare purchase orders and send copies to suppliers and to departments originating requests
- Perform buying duties when necessary
- Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Compare suppliers' bills with bids and purchase orders to verify accuracy
- Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers
- Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
- Calculate costs of orders, and charge or forward invoices to appropriate accounts
- Developing Objectives and Strategies
- Resolving Conflicts and Negotiating with Others
- Coordinated with other departments to ensure efficient workflow processes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Purchasing Assistant
Illinois Paper and Copier Co
Bolingbrook, United States
05.2002 - 01.2017
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Submit and maintain Customer Orders
- Purchased quality merchandise at lowest price and correct amounts.
- Maintained records of all purchases, pricing, and other important data.
- Prepare, maintain, and review purchasing files, reports and price lists
- Prepare purchase orders and send copies to suppliers and to departments originating requests
- Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Compare suppliers' bills with bids and purchase orders to verify accuracy
- Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers
- Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
- Calculate costs of orders, and charge or forward invoices to appropriate accounts
- Assisted with the Implementation of our E-Commerce start up
- Experience with: Microsoft Platform, Dynamics 365, E- Automate, Word, Excel, Share Point, Team, PandaDoc, Docuware, Outlook
- Identified discrepancies between purchase orders, invoices and delivered items.
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Responded promptly to customer inquiries regarding order status or delivery issues.
- Sought out and evaluated vendors, negotiated prices and completed contracts.
- Coordinated shipping schedules between vendors and customers as necessary.
- Prepared contract agreements and other documentation.
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Processed payments for completed purchases in accordance with established procedures.
- Prepared detailed reports summarizing purchasing activities on a regular basis.
- Reviewed purchase orders and invoices for accuracy.
- Monitored stock levels to ensure sufficient supplies were available at all times.
- Worked closely with Accounts Payable department to resolve invoice discrepancies.
- Provided support during vendor audits by gathering relevant documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Preferred Customer Associate
United Parcel Service UPS
Oakbrook, United States
05.2001 - 04.2002
- Refer unresolved customer grievances to designated departments for further investigation
- Liaison to outside sales reps who handled the top revenue customers
- Tracking and Tracing of shipments
- Billing Issues
- Order shipping supplies
- General UPS service questions
- Provided ETA'a
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Solicit sales of new or additional services or products
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Communicating with Persons Outside Organization
- Documenting/Recording Information
- Making Decisions and Solving Problems
- Resolving Conflicts and Negotiating with Others
- Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Microsoft Excel, Microsoft Outlook, Microsoft Word
Education
Some College - Business Administration and Management, General
Triton Community College
River Grove, IL05.1982
Skills
- Supplier negotiation
- Order tracking
- Purchase order processing
- Vendor relationship management
- CRM software experience
- Microsoft office expertise
- Goal-oriented mindset
- Customer order management
- Organizational skills
- Problem-solving abilities
- Excellent communication
- Multitasking Abilities
Awards
Administrative Employee of the Year, 2018, This award was given by the nomination of the managers from all the Administrative Departments at Impact Networking and awarded to me at our All Company Meeting.
Promotions
Promotion, 2017, Illinois Paper was acquired by my most current employer, Impact Networking. At that time I went from Purchasing Assistant to Inside Sales Support Lead, a new position implemented by the company to assist the Inside Sales department with their Administrative duties. A year later I was promoted to Inside Sales Supervisor with 3 girls in my department.
Timeline
Purchasing Specialist III/Inside Sales Support Specialist
Impact Networking LLC
01.2017 - 12.2024
Purchasing Assistant
Illinois Paper and Copier Co
05.2002 - 01.2017
Preferred Customer Associate
United Parcel Service UPS
05.2001 - 04.2002
Some College - Business Administration and Management, General
Triton Community College
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