VIVIANNA PURSLEY
Fort Worth,TX
Summary
Experienced with data analysis and systems evaluation, providing actionable insights to improve technological efficiency. Utilizes problem-solving skills to address and resolve complex technical issues. Knowledge of strategic planning and implementation, ensuring alignment with business objectives.
Overview
12
12
years of professional experience
Work History
Technology Analyst
DN Tanks
05.2021 - Current
- Perform technical analysis and support for enterprise applications, endpoints, and collaboration platforms supporting 180+ users.
- Analyze incidents and recurring issues, performing root cause analysis and recommending long-term solutions.
- Coordinate deployment, configuration, and maintenance of hardware, software, and mobile devices.
- Administer Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) to support secure collaboration and document management.
- Manage Active Directory, email, and role-based permissions, ensuring alignment with job functions and security standards.
- Track and manage IT assets throughout the lifecycle, maintaining accurate inventory and configuration records.
- Utilize service desk tools to manage incident intake, prioritization, escalation, and resolution.
- Develop technical documentation, SOPs, and self-service knowledge articles to reduce repeat incidents.
- Deliver technical training and one-on-one support to improve user competency and adoption of tools.
Clinical Applications Analyst
Baylor Scott & White Health
10.2017 - 05.2021
- Analyzed and supported 22 clinical and business applications, ensuring system stability, performance, and workflow alignment.
- Served as a liaison between clinicians, IT teams, and vendors to translate operational needs into technical solutions.
- Supported application configurations, upgrades, integrations, and issue resolution.
- Conducted system testing and validation for new functionality and third-party integrations.
- Managed user access and permissions in compliance with healthcare security and privacy requirements.
- Created technical and functional documentation to support users and internal IT teams.
Implementation Specialist | Software Trainer
Focus Vision (formerly Kinesis Survey Technologies)
01.2016 - 01.2016
- Supported SaaS platform implementations, performing configuration analysis and troubleshooting.
- Delivered technical training and documentation to improve user adoption and satisfaction.
- Assisted with post-implementation support and issue resolution.
Software Support Specialist
Alchemy Systems, LLC
01.2014 - 01.2015
- Diagnosed and resolved complex software, hardware, and system issues for enterprise customers.
- Performed technical troubleshooting and root cause analysis in collaboration with development teams.
- Utilized SQL queries to analyze and validate system data.
- Provided detailed technical documentation and customer training.
Education
Bachelor of Science (B.S.) - Computer Science
University of Phoenix
AZAssociate of Science (A.S.) - Information Technology
University of Phoenix
AZSkills
- Agile methodology
- Data collection
- Technical reporting
- DBMS
- Business process workflow
- Network maintenance
- IT infrastructure
- Operations improvement
- Machine learning
- Hardware and software installation
- System integration
- IT risk management
- End-user consultation
- IT service management
- Technical solutions
- Troubleshooting and diagnosis
- Project documentation
- Client relations
- Technical writing
- System maintenance
Timeline
Technology Analyst
DN Tanks
05.2021 - Current
Clinical Applications Analyst
Baylor Scott & White Health
10.2017 - 05.2021
Implementation Specialist | Software Trainer
Focus Vision (formerly Kinesis Survey Technologies)
01.2016 - 01.2016
Software Support Specialist
Alchemy Systems, LLC
01.2014 - 01.2015
Associate of Science (A.S.) - Information Technology
University of Phoenix
Bachelor of Science (B.S.) - Computer Science
University of Phoenix