Vivianna Vachier-Arroyo
Kissimmee,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
5
5
years of professional experience
Work History
Client Onboarding and Retention Manager
Jovie Childcare Reimagined
05.2022 - 04.2023
- Maintain and update information in the appropriate internal systems, generate reports and other client administration functions as needed
- Respond in a timely manner to client communication
- Client care for Nanny and Sitter services and promotion of employee inventory (available hours) – pro-actively check in with clients according to established rhythm, promote available sitters through phone/email/text, manage/resolve issues as they arise, coach clients on next steps and successful outcomes
- Determine and implement processes and appropriate content for engagement and promotion for clients
- Consistent use of tools to include scheduling, communication, order creation, client/employee profile updates, matching, etc
- Client care for Specialty Care services (B2B); assist with relationship management and client care with organizations, contacts and community outreach for onsite, event, wedding, church, etc
- Care
- Achievement of bi-weekly revenue, billing and gross margin goals and hours
- Care responsibilities to be added – need to flow chart care
- Coordinate with the Employee Supervisor and Client Sales Leader to staff and restaff employees to meet clients' needs
Employee Manager
Jovie Childcare Reimagined
01.2022 - 05.2022
- Provide day to day coaching for employees; ensure employees have the knowledge and tools they need to be successful and implement practices that will retain employees
- Conduct new employee orientation
- Schedule and organize ongoing training and team events for employees
- Utilize various methods (Slack, meet-ups, training) to engage employees
- Respond in a timely manner to employee questions and concerns
- Maintain and update information in the appropriate internal systems, generate reports and other administration functions as needed
- Manage the on-call process; ensure that it is staffed appropriately utilizing other leaders in the organization
- Daily staffing and re-staffing of employees to ensure customers receive the services; coordinate with the Customer Onboarding and Care Specialist and Customer Sales Leader as needed
- Determine and implement processes and appropriate content for engagement and retention of employees, e.g., mentor programs, full-time flex sitter program, etc
- Achievement of billable hours by ensuring employee engagement, scheduling, proper onboarding, etc
- Ensure compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Recruiting and Sourcing Specialist
Jovie Childcare Reimagined
10.2021 - 01.2022
- Research and identify new sources for active and passive candidate recruiting
- Place and update all job postings in various media including internet/intranet sites, colleges, social networks, community boards and with staffing partners
- Recruit and perform recruiting including resume reviews, phone screens, candidate interviews, final selection and closing qualified candidates
- Arrange pre-employment testing, background and conduct reference conversations
- Represent the company at recruiting events (i.e., college job fairs), providing company/job information and interviewing applicants
- Maintain and update information in the appropriate internal systems, generate recruiting reports and other staffing administration functions as needed
- Respond timely to internal and external applicant situations, and applicant requests as required
- Ensure compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Human Resources Manager
Sodexo @ UCHealth Memorial Hospital Central
04.2021 - 10.2021
- Support Human Resources functions for front-line staff including but not limited to; employee relations, on-boarding, training, payroll, legal compliance, benefits, worker’s compensation, recruitment process and FMLA
- Support hiring managers with front-line recruiting
- Manage payroll set-up and problem resolutions
- Present HR related training for unit managers
- Communicate effectively and build relationships with multiple levels of the organization, including clients, executives, managers and front-line staff
- Communicate with employees to encourage them to participate in HR-sponsored activities (e.g
- Training programs, forums, seminars)
- Support multiple locations along the Front Range Corridor
- Support hourly staff recruitment process, on-boarding new employees, training, payroll in Kronos, and employee engagement.
Human Resources/Payroll Specialist
Humane Society of the Pikes Peak Region
02.2020 - 04.2021
- Preparing and updating employment records related to hiring, transferring, promoting, and terminating
- Explaining human resources policies, procedures, laws, and standards to new and existing employees
- Ensuring new hire paperwork is completed and processed
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, growth opportunities, etc
- Addressing any employment relations issues, such as work complaints and harassment allegations
- Processing all personnel action forms and ensuring proper approval
- Prepare and submit paper payroll checks for employees who do not have direct deposit
- Collect financial information for direct deposit setup
- Process and monitor garnishment orders and other issues that impact payroll specifications
- Maintain and document all payroll records
- Respond to employee inquiries regarding payroll issues or concerns.
Smart Option Search, Inc
01.2018 - 07.2019
- International Talent Acquisition and Human Resources
- Received, reviewed, and analyzed recruitment requests and supporting documentation from clients
- Posted job offers to the Company website and job boards, along with the job description and the requirements
- Managed social media marketing to attract potential candidates and create a robust pipeline
- Performed a full range of staffing advisory services to organizations
- Received and reviewed incoming applications and resumes
- Performed pre-screenings over the phone and scheduled interviews for local and international vacancies, if the candidate met the requirements
- Oversaw the full-cycle recruitment
- Coordinated the interviews directly with the clients, facilitated the candidates with the appropriate information, and managed the hiring process when the employment offer was made
- Provided support to Human Resources in aspects such as, documentation, licenses the employees requested, as well as disciplinary actions
- Established effective working relationships to be able to communicate well with others, orally and in writing, including preparing and conducting formal and informal briefings
- Maintained files organized and provided customer service to existing clients, potential clients and candidates
- I was in charge of clerical duties such as proofreading documents, data entry, designing and maintaining spreadsheets
- I managed a multi-line phone system, as well as the Human Resources Executive and the CEO’s calendars in regard to interviews, meetings and traveling appointments, and preparing weekly, and monthly reports.
Education
Master’s Degree - Industrial and Organizational Psychology
Carlos Albizu University
San Juan, PR07.2019
Skills
- Microsoft Office
- Recruitment and Hiring
- Full-cycle recruitment
- Human Resources
- Attention to detail
- Employee onboarding
- HRIS systems
- Payroll
- File and Records Management
- New Hire Orientation
- Benefits and compensation
- Organizational development
- Administrative experience
- Conflict mediation
- Time management
- Staff Meetings
- Customer Care
- Talent Management
Additional Information
- AVAILABILITY Job Type: Permanent – Willing to relocate anywhere Work Schedule: Full Time
Languages
Spanish
Native or Bilingual
Timeline
Client Onboarding and Retention Manager
Jovie Childcare Reimagined
05.2022 - 04.2023
Employee Manager
Jovie Childcare Reimagined
01.2022 - 05.2022
Recruiting and Sourcing Specialist
Jovie Childcare Reimagined
10.2021 - 01.2022
Human Resources Manager
Sodexo @ UCHealth Memorial Hospital Central
04.2021 - 10.2021
Human Resources/Payroll Specialist
Humane Society of the Pikes Peak Region
02.2020 - 04.2021
Smart Option Search, Inc
01.2018 - 07.2019
Master’s Degree - Industrial and Organizational Psychology
Carlos Albizu University
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