VIVIANNE FLEURY
Gretna,LA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Suburban Extended Stay
08.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
DRIVER
UBER
02.2010 - 12.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Assistant Manager
SMOOTHIE KING
01.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Housekeeping Supervisor
HOLIDAY INN
02.2012 - 03.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Assistant Manager
7ELEVEN
03.2016 - 02.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - BUSSINESS MANAGEMENT
Delgado Community College
New Orleans, LA08-2022
High School Diploma -
JEFFERSON PARISH
New Orleans, LA01-2008
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
Accomplishments
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by [Number]%.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Human Resource Certification Institute – Professional in Human Resources (PHR) - HRCI.
- Leadership in Energy and Environmental Design Accredited Professional (LEED AP) – U.S Green Building Council.
- Conflict Resolution and Mediation Certificate – Cornell University ILR School.
- Introduction to Supervisory Skills– SkillPath.
Languages
French
Limited Working
Timeline
Front Desk Supervisor
Suburban Extended Stay
08.2024 - Current
Assistant Manager
SMOOTHIE KING
01.2021 - 08.2024
Assistant Manager
7ELEVEN
03.2016 - 02.2022
Housekeeping Supervisor
HOLIDAY INN
02.2012 - 03.2022
DRIVER
UBER
02.2010 - 12.2024
- Microsoft Office Specialist (MOS) - Microsoft.
- Human Resource Certification Institute – Professional in Human Resources (PHR) - HRCI.
- Leadership in Energy and Environmental Design Accredited Professional (LEED AP) – U.S Green Building Council.
- Conflict Resolution and Mediation Certificate – Cornell University ILR School.
- Introduction to Supervisory Skills– SkillPath.
No Degree - BUSSINESS MANAGEMENT
Delgado Community College
High School Diploma -
JEFFERSON PARISH