Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

VIVIANNE FLEURY

Gretna,LA

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Suburban Extended Stay
08.2024 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.

DRIVER

UBER
02.2010 - 12.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Assistant Manager

SMOOTHIE KING
01.2021 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Housekeeping Supervisor

HOLIDAY INN
02.2012 - 03.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Assistant Manager

7ELEVEN
03.2016 - 02.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

No Degree - BUSSINESS MANAGEMENT

Delgado Community College
New Orleans, LA
08-2022

High School Diploma -

JEFFERSON PARISH
New Orleans, LA
01-2008

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills

Accomplishments

  • Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
  • Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
  • Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
  • Established lasting relationships with clients through networking and promotional messages which increased repeat business by [Number]%.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Human Resource Certification Institute – Professional in Human Resources (PHR) - HRCI.
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) – U.S Green Building Council.
  • Conflict Resolution and Mediation Certificate – Cornell University ILR School.
  • Introduction to Supervisory Skills– SkillPath.

Languages

French
Limited Working

Timeline

Front Desk Supervisor

Suburban Extended Stay
08.2024 - Current

Assistant Manager

SMOOTHIE KING
01.2021 - 08.2024

Assistant Manager

7ELEVEN
03.2016 - 02.2022

Housekeeping Supervisor

HOLIDAY INN
02.2012 - 03.2022

DRIVER

UBER
02.2010 - 12.2024
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Human Resource Certification Institute – Professional in Human Resources (PHR) - HRCI.
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) – U.S Green Building Council.
  • Conflict Resolution and Mediation Certificate – Cornell University ILR School.
  • Introduction to Supervisory Skills– SkillPath.

No Degree - BUSSINESS MANAGEMENT

Delgado Community College

High School Diploma -

JEFFERSON PARISH

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