Summary
Overview
Work History
Education
References
Timeline
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VIVIANNE MAYERHOFER

Rochester,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

DOG WALKER

Self Employed
Brighton, NY
01.2018 - Current
  • Exercise animals to maintain their physical and mental health.

Guess Clothing Stores

Sales Representative
Fairport, NY
2023 - Current
  • Assisted customers with product selection based on their individual needs.
  • Developed and implemented store policies and procedures to ensure efficient operations.
  • Organized weekly sales reports to track inventory levels and maximize profitability.
  • Reviewed online reviews from customers to identify trends in customer satisfaction.
  • Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
  • Participated in meetings with other managers to discuss strategies for increasing sales.

PET SITTER

Self Employed
Brighton, NY
09.2018 - 2023

Delta Sonic Car Wash

Assistant Manager
Penfield, NY
01.2017 - 2023
  • Processed orders accurately and efficiently according to established procedures and timelines.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.

Education

Associate of Science - Paralegal Studies

SUNY Broome Community College
Binghamton, NY
06-2025

High School Diploma -

PENFIELD HIGH SCHOOL
06.2021

References

References available upon request

Timeline

PET SITTER

Self Employed
09.2018 - 2023

DOG WALKER

Self Employed
01.2018 - Current

Delta Sonic Car Wash

Assistant Manager
01.2017 - 2023

Guess Clothing Stores

Sales Representative
2023 - Current

Associate of Science - Paralegal Studies

SUNY Broome Community College

High School Diploma -

PENFIELD HIGH SCHOOL

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